Billing Supervisor/Manager

Job Description

Job Description

We are looking for an experienced Billing Supervisor/Manager to lead billing operations in Minneapolis, Minnesota, within a fast-paced financial processing environment. This role is responsible for strengthening billing accuracy, improving payment workflows, and supporting dependable service for both members and employer groups. The ideal candidate brings strong leadership, sound financial judgment, and the ability to coordinate operational priorities while maintaining compliance and service excellence.

Responsibilities:
• Direct day-to-day billing activities, including invoice oversight, payment posting, reconciliation work, account corrections, delinquency follow-up, and collection efforts.
• Develop and refine billing and cash application approaches that improve efficiency, support business goals, and strengthen operational consistency.
• Serve as a knowledgeable resource for benefit-related billing processes, receipting activities, inquiry handling, and issue resolution.
• Collaborate with finance, operations, and other internal teams to support accurate reporting and maintain compliance across benefit programs.
• Monitor service outcomes and operational results to ensure established performance expectations and customer satisfaction measures are achieved.
• Balance multiple priorities across ongoing member deliverables, process enhancements, system-related issues, and broader strategic initiatives.
• Lead continuous improvement efforts by guiding requirement gathering, defining project scope, and reviewing proposed solutions with stakeholders.
• Identify and document process breakdowns, data inconsistencies, and system concerns, then escalate and track resolution through cross-functional partnership.
• Supervise, coach, and develop team members through regular feedback, performance management, and growth support.
• Uphold governance, risk, and compliance expectations by reinforcing internal controls, regulatory adherence, policy observance, and documentation standards.• At least 5 years of experience in billing, financial operations, or a related supervisory or management role.
• Demonstrated knowledge of billing workflows, payment processing, account reconciliation, and collections management.
• Experience working with insurance or benefit billing processes, including preparation and review of billing statements.
• Strong analytical ability with confidence performing complex calculations and interpreting transaction-level data.
• Advanced Microsoft Excel skills, including the use of formulas for analysis, reporting, and operational review.
• Experience using enterprise systems such as SAP to manage billing activity and financial records.
• Proven leadership skills with the ability to guide teams, manage competing deadlines, and improve operational performance.