IT Help Desk Analyst II

IT Analyst II

Position at Unlimited Service Group

Location: Lexington, SC

About Unlimited Service Group

Unlimited Service Group is a high quality, locally focused commercial kitchen field service operation with a worldwide genuine OEM restaurant equipment parts distribution sister business. With 41 brands and over 135 locations across North America, Unlimited Service Group is driven by its mission to change industry standards by developing innovative solutions to support our customer and manufacturer partners. Dedicated to providing the highest quality parts, service, and customer experience, we take pride in assisting our customers in a personalized, friendly, and safety-focused manner that ensures every experience is an exceptional one. With a people-centered company culture, we are serious about growing and expanding and are looking for people who want to do the same! Learn more about us at

Note: This role will work a hybrid schedule.

Perks

• Strong Company Culture!
• Casual dress code
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don't worry, we've got you covered.
• Enjoy the benefits of our Town Share program – Share in our company's success!

The Job at a Glance

We are seeking an IT Analyst II to provide advanced technical support for employees across corporate and remote environments, serving as a primary escalation point for complex IT issues and Tier 1 requests. This role supports enterprise technology infrastructure, end-user computing devices, Microsoft 365, cloud technologies, and business applications while delivering exceptional customer service and maintaining reliable technology operations.

The IT Analyst II partners with employees, vendors, and the Information Technology team to troubleshoot technical issues, improve system performance, document solutions, and support continuous improvement initiatives. This position plays a critical role in ensuring employees have secure, reliable technology that enables operational excellence and business success.

A Typical Day

• Provide advanced technical support for hardware, software, Microsoft 365, Windows, enterprise applications, and end-user devices while delivering excellent customer service.
• Serve as the primary escalation point for complex technical issues, performing troubleshooting, root-cause analysis, and timely incident resolution.
• Support the administration of Microsoft 365, Active Directory, Microsoft Entra ID, user accounts, access permissions, and cloud-based technologies.
• Coordinate device lifecycle management, including deployment, imaging, configuration, software installations, upgrades, patching, and routine system maintenance.
• Maintain accurate IT documentation, knowledge articles, service records, and collaborate with vendors to improve service delivery and operational efficiency.
• Assist with IT asset management, endpoint security, technology projects, and continuous improvement initiatives to enhance system performance and reliability.

To Land This Opportunity

• Associate Degree in Information Technology or a related field, or an equivalent combination of education and professional experience.
• Minimum of three (3) years of Information Technology service desk, desktop, or end-user technology experience.
• Experience working with Microsoft-based desktop and cloud environments.
• Experience troubleshooting Microsoft 365, Windows systems, end-user devices, and network connectivity.
• Experience assisting on-site and remote employees.

Preferred Qualifications

• Microsoft 365 Certified: Modern Desktop Administrator Associate or a similar certification.
• Experience with Active Directory and Microsoft Entra ID user management.
• Experience with Microsoft Intune, Meraki Systems Manager, or another Mobile Device Management platform.
• Experience creating technical documentation, knowledge articles, and workflow documentation.
• Experience assisting with Apple devices and hybrid work environments.

Schedule & Location

• Full-time, on-site position located in Lexington, SC.
• Monday through Friday, 8:00 AM – 5:00 PM.
• Occasional evening and weekend work may be required based on job demands.
• No travel required for this position.

Benefits

At Unlimited Service Group, we see employment as a reciprocal relationship; one where we set high standards for those who work here but also recognize and reward our team members for their contributions in the form of various company benefits.

• Competitive Compensation
• Insurance
• 401k and 401k Match
• Generous Time Away Program
• Employee Assistance Programs
• Employee Relations Events
• Employee Recognition Programs
• Enjoy the benefits of our Town Share program – Share in our company's success!

Unlimited Service Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.