Fire & Security Service Technician

Job Description

About Us:

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What We Offer:

• Competitive hourly pay + Sign-On Bonus
• Paid training and continuous development opportunities
• Company vehicle (field-based role)
• Career advancement within a global organization
• Referral bonus programs
• Comprehensive benefits package including:
• Medical, Dental, Vision Insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) with company match
• Short-term & long-term disability coverage
• Employee Assistance Program (EAP)
• Wellness programs and more

Responsibilities:

• Respond to service calls and diagnose issues with fire alarm and life safety systems
• Perform troubleshooting, repair, programming, and system testing
• Service and maintain systems from multiple manufacturers (including SimplexGrinnell)
• Read and interpret blueprints, schematics, and technical documentation
• Communicate professionally with customers to identify issues and provide solutions
• Complete service documentation using mobile devices and customer systems
• Participate in on-call rotation and respond to after-hours service needs as required
• Maintain inventory and ensure readiness of tools and equipment
• Identify system improvements and recommend upgrades or solutions (upselling opportunities)
• Support, mentor, and collaborate with team members when needed

Required Qualifications

• 3–5+ years of experience in:
• Fire alarm and life safety systems
• Low voltage systems (access control, intrusion, or related)
• Strong troubleshooting and technical diagnostic skills
• Ability to read and interpret blueprints, diagrams, and specifications
• Working knowledge of test equipment (multimeter, analyzers, etc.)
• Strong communication and customer service skills
• Valid driver’s license with acceptable driving record
• Ability to perform physical tasks (lifting 50–70 lbs, climbing ladders, working in confined spaces)
• Willingness to work flexible hours, including weekends and on-call rotation
• Ability to follow safety procedures and company guidelines

Preferred Qualifications

• NICET Level II certification (or actively pursuing)
• Technical training or certification in electronics or fire systems
• Experience with CCTV, IP networks, and integrated security systems
• Prior experience with system programming and commissioning

Salary Range:
$26.00 – $34.00 per hour (based on experience, skills, and qualifications)

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