Guest Relations Agent
Grant Cardone Enterprises
RESPONSIBILITIES
- Conducts on-boarding calls for new corporate clients on company online university platform
- Acts as the first point of contact for a corporate clients after the initial sale, and provides guidance through the onboarding process
- Keeps accurate data and notes in the CRM database for client information and details
- Manages a Client Support team email inbox to answer client requests as quickly as possible (Zendesk)
- Learns company content in order to correctly coach clients on the material
- Participates in company events that host corporate clients
- Answering all inbound phone calls to the company
- Moderating events online for the company
SKILLS & QUALIFICATIONS
- High school diploma or GED preferred
- Professional phone skills
- Sales experience a plus
- Experience in previous customer support role
- Strong written and verbal communication skills
- Positive attitude and desire to help others
- Competent problem solver
- Technical aptitude with the ability to learn software programs
- Ability to type around 40 words per minute, (wpm)
- Experience with Google Drive, Sheets, and Docs
- Experience with HubSpot or other customer relationship management software, a plus
- Computer software skills including Microsoft Office, Google Suite and Mac operating systems
Vacancy posted 17 hours ago
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