Sr Tech Field Engineer

Job Description

Job Description

Technical Skills
Must Have
Deskside Support
Installs, repairs and provides technical maintenance for product and component hardware and software

Job Description
This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service

Reference Number: TBD
Non-Driving role
Must have (MAC Skills and experience, MAC OS, Windows 10/11 with Ventura, Monterey, and Sonoma)
Do not include BR on Resume!!
Questions and Answers MUST be on Top of Resume!
1.How many years of Field and/or Desk Side support experience do you have
2.Do you have your A+ certification
3.What is your back up plan if you have vehicle problems
4.Have you ever worked for Unisys as a contractor or FTE, if so who were you under and when
5. Do you have professional experience working with MAC/macOS If so, please provide details about your experience, including the types of tasks you've handled and whether this experience is current.
6. Are you at least 18 years of age

Work Location:
5800 Bristol Way
Culver City
California
USA
90230

Job Profile Summary:
Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities:
Provides the full range of Field Engineering support for an assigned base of large / complex clients.
Takes complete ownership of onsite service activity.
Performs advanced-level maintenance on all products, including low-complexity installation activities.
Provides technical feedback on equipment, systems and processes to improve overall service delivery.
Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
Identifies and resolves systemic issues within the team.
Proactively supports the needs of other team members, providing technical assistance and expertise.
Contributes to improved client services metrics reporting and documentation.
Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Key Qualifications:
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 2-4 years experience in area of responsibility.
Enable Skills-Based Hiring No
Additional Job Posting Locations
(No Value)
Buyer Details
801 Lakeview Drive Suite 100 Blue Bell PA 19422 - U.S.
Time Type
Full Time
Will on-call support be required for the role
No
Is the posting available for Temp-to-Perm conversion
Yes