Technical Service Specialist

Technical Service SpecialistAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's technical support team manages many aspects sustaining of a product line for the Energy Americas commercial team, from presales technical support to creating new products and all associated documentation. The team works closely with product management, sales, customer care, and manufacturing. They are responsible for overall product support to sustain the product lines in order to help meet sales and profit targets of the business.Job Requirements As a Technical Service Specialist, a typical day may include: Provide technical and commercial support to internal (sales, product management, production, and engineering) and external customers. Interpret customers' specifications to select or create the correct TE product for their application and provide technical product support. Definition and systemization of customer's specific top-level products. Develop specification and sales support materials including but not limited to installation instructions, data sheets, cross references, etc. Coordinate prototypes for testing with engineering and provide technical assistance to design feasibility and make recommendations for necessary changes. Create Installation instructions and manage part number creation in TE systems. Provide support on Value Engineering (VAVE) projects to drive profitability of the portfolio. Collaborate with product managers regularly to support growthWhat your background should look like Mechanical/Electrical Associate Degree, or in related technical field, or, those without degree but with work experience providing technical support in an energy/power-related field, will be considered Experience in product management, technical support, manufacturing engineering, application engineering, field service, and/or technical sales preferred Hands-on mechanical aptitude skills are a plus Bilingual English/Spanish is a plusCompetencies Values: Integrity, Accountability, Inclusion, Innovation, TeamworkCompensation Competitive base salary commensurate with experience: $82,000 - 102,500 (subject to change dependent on physical location) A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.Job Locations: #, North Carolina _ United States Posting City: Fuquay-Varina Job Country: United States Travel Required: Less than 10% Requisition ID: 157773 Workplace Type: Hybrid