User Support Analyst

User Support Analyst (NS)This position is assigned to the Office of Staff and Training (OSDT) Central Region Training Center located in Apex, North Carolina in Wake County. Provides support for the daily administration, maintenance, and end user support of the NC Learning Center. This role oversees user accounts, instructor-led training, reporting, and system configuration while providing technical support, ensuring data accuracy, and supporting agency-wide learning initiatives. Manage and maintain SharePoint sites, provide user support, administer permissions, and site pages, perform routine maintenance and troubleshooting, and collaborate with teams to support business processes and document management. Provide technical and systems administration support for Office of Staff Development Training (OSDT) employees, including building security software, NCID account management, VPN requests, and OPUS Site Security in collaboration with IT and facility/vendor partners. Provide technical support for classroom technology and audiovisual equipment, troubleshoot issues, maintain instructional technology, and assist faculty to ensure reliable classroom operations.The Knowledge Skills and Abilities/ Management Preferences are not required. Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. Applicants who possess the following skills are preferred:Experience with NC Learning Center (ex: Cornerstone OnDemand, LMS)ADT ProWatch security server application/system administrator experienceOPUS Site Security experienceSharePoint site administrator experienceSalary Range: $ 65,607 - $ 98,412This posting will close at 11:59 p.m. the night before the end date.INTERNAL POSTING. Only temporary or permanent NC state government employees or layoff candidates with the State of North Carolina eligible for RIF priority reemployment consideration as described by GS 126May Apply.Compensation & Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits.Application Process Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.For a list of organizations that perform this specialized service, please visit the NACES membership website at ' and National Guard PreferenceApplicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DAC is committed to the full inclusion of all qualified individuals. As part of this commitment, DAC will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.Bachelor's degree in computer science or an IT related field from an appropriately accredited institution plus one year of experience in the information technology field related to the position's role;orAssociate degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the position's role;orHigh school or General Educational Development (GED) diploma and four years of experience in the field of technology related to the position's role;orAn equivalent combination of education and experience.EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.Recruiter: Gabriel Michael EarleyEmail: View email address on click.appcast.io