Service Technician

Service Technician

Defibtech is seeking a Service Technician responsible for technical service and administrative activities related to the evaluation, processing, repair, documentation, and disposition of returned medical devices and components in accordance with established procedures and quality requirements. In addition, the Service Technician will support continuous improvement initiatives, service documentation, data management, and other operational activities to help maintain efficient workflow and timely completion of service requirements. This role is based at our manufacturing site in Branford, CT.

Core Responsibilities:

• Performs electro-mechanical service of medical devices according to documented procedures.
• Diagnoses product failures and assists in identifying failure modes and potential root causes.
• Documents service activities, test results, repairs, and disposition of products accurately in applicable systems and databases.
• Reviews and processes service histories, DDC information, and other technical documentation as required.
• Identifies modes of failure and provide root cause analysis of failures.
• Uses ERP software to track inventory, service activities, repairs, and component movement.
• Routes product and components as defined within material management procedures.
• Provides input to improve service work procedures and identifies opportunities to improve service efficiency, turnaround times, workflow, and documentation.
• Interfaces with Customer Service, Quality, Engineering, Manufacturing, and other departments to coordinate service activities, resolve issues, and prioritize work.
• Processes manufacturing non-conformances and proposes rework solutions to Material Review Board as needed.
• Assists with manufacturing subassembly rework, as necessary.
• Demonstrates Defibtech's values on the job. Promotes and participates in continuous improvement.
• Actively supports compliance of Company operations to all applicable laws, regulations and standards, good business practices and company documented procedures (including but not limited to FDA, Quality Management Systems Regulations, safety regulations and applicable statutes).

Qualifications / Requirements:

• Previous experience and/or training in electronics is required.
• Associates degree and/or 2 years of related training or experience in a technical service, manufacturing, electronics, repair or similar environment is preferred.
• Previous experience within a regulated environment (FDA, ISO), specifically within medical device manufacturing, preferred
• Strong understanding of mechanical device assembly, test, and documentation.
• Strong written and verbal communication, interpersonal, and organizational skills, with the ability to accurately convey information and document work performed.
• Strong attention to detail and ability to maintain accuracy, quality, and productivity in a fast-paced, high-volume environment.
• Understanding of production flow and related processes, with the aptitude and willingness to learn electro-mechanical assembly.
• Ability to read, interpret, and follow technical procedures, work instructions, and other controlled documentation.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel, with the ability to learn and effectively utilize ERP systems, databases, and other company software.
• Ability to effectively use various tools and equipment.
• Strong time-management skills, with the ability to manage multiple priorities and work independently or collaboratively as part of a team.
• Ability to work overtime as business needs require.

Work Environment and Physical Demands:

• Office and light manufacturing setting.
• Able to lift up to 20 pounds periodically throughout the day.
• Manual dexterity to effectively use hand tools while performing job duties.
• Frequent moving between sitting, standing, and walking.
• Performing visual inspection at a seated inspection bench/station.
• Specific vision abilities required by this job close vision, distance vision, peripheral vision, depth perception and the ability to focus, with correction, if needed, to perform hand soldering and wiring of assemblies.
• Ability to stand, sit, walk, bend, and reach as required to perform job duties.
• Ability to safely handle medical devices, components, tools, and service equipment.
• Ability to lift and move products and materials consistent with the requirements of the position.

Compensation:

• $23 - 28 per hour, non-exempt, depending on experience, qualifications, and other job-related factors.

Benefits:

• Defibtech offers a comprehensive benefits package including health and wellness benefits, company-paid disability & life insurance, and 401k with company matching contribution and more.
• Defibtech promotes a challenging, collaborative, and friendly culture that is centered around our values and mission.
• Defibtech is supportive of work balance, providing company gatherings to add fun and generous paid time off and flexibility for employees to manage time and responsibilities.
• Defibtech is committed to empowering and supporting our employees in their philanthropic efforts through donation programs and time off for volunteerism.

The above description of core responsibilities and qualifications is intended to describe the general nature and level of the work being performed, but they are not an exhaustive list of all the required responsibilities and skills of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Defibtech is committed to a diverse workplace and is an Equal Opportunity/Affirmative Action employer and E-Verify Company. We provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.