Regional Workplace Experience Lead

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL - Regional Workplace Experience Lead (Americas)Transform at JLL as a Regional Workplace Experience Lead on a global client account in our Technology Division! Our client is is a prominent Fortune 500 software company. This region would encompass their America's portfolio. You will sit at their world HQ's or their RTP hub in Raleigh.Location: Flexible, ideally San Jose or RaleighWork Schedule: Onsite, M-F 7-4 PT ideally Travel requirements: 20-30% Reports to: Account DirectorEstimated base salary for this position in San Jose: $145,300 - $178,100 & $111,800 - 137,000 in RaleighWhat this job involves: The Workplace Experience Lead is responsible for overseeing all aspects of experience-focused services on the account within the Americas region. This includes developing and implementing a comprehensive strategy for workplace experience programming, food services, and events management. The Lead collaborates with account leadership and client stakeholders to align on the workplace experience vision and desired outcomes, ensuring an engaging and positive workplace experience for both employees and guests.What your day-to-day will look like:Workplace Experience StrategyDevelop and implement a comprehensive workplace experience strategy, including amenity programming and workplace experience programs.Monitor and measure the progress and impact of strategic initiatives, tracking key performance indicators (KPIs), and analyzing data to assess effectiveness.Develop and implement workplace experience and upskilling programs that enable exceptional service delivery across the account.Stay informed about industry trends, emerging technologies, and best practices to identify opportunities for service enhancements.Food Services ManagementOversee and manage all aspects of food services, including cafes, catering, micro markets, pantry services, vending, office coffee, and grab-and-go, ensuring program delivery meets or exceeds client expectations.Collaborate with external vendors and service providers to ensure seamless food service delivery.Develop and monitor food services budgets and ensure cost-effective operations.Events ManagementLead the planning and execution of meetings and events, including strategy development, event management, and coordination of conference spaces.Manage event logistics, vendor relationships, and ensure exceptional attendee experiences.Develop event calendars and programming that align with client culture and business objectives.Budget & Financial ManagementDevelop, manage, and monitor budgets for workplace experience, food services, and events programs across the Americas region.Conduct financial analysis and forecasting to ensure programs operate within budget parameters and deliver value.Track expenses, identify cost optimization opportunities, and provide regular financial reporting to account leadership and client stakeholders.Ensure financial accountability and transparency across all workplace experience operations.Client & Vendor ManagementProactively develop and manage client relationships, ensuring that expected service levels are achieved and taking ownership for measuring collective success.Establish and maintain relationships with external vendors, service providers, and consultants to support workplace programs and projects.Ensure compliance with all requirements of the client contract and meet or exceed Key Performance Indicators.Anticipate and respond to the needs and concerns of client stakeholders, transforming problems into opportunities.Operational ExcellenceCollaborate with cross-functional teams to ensure seamless service delivery across all workplace functions.Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting best practices, and implementing new tools and process re-engineering.Required Qualifications:Bachelor's degree in hospitality, event management, business administration, or related field10+ years prior experience in workplace experience, hospitality, food services, event management, or related fieldsProven leadership skills with the ability to manage multiple priorities and deliver results in a fast-paced, heavily matrixed environment.Strong analytical/financial aptitude and ability to develop and monitor workplace budgets.Demonstrated experience in budget development, financial management, and cost optimization.Excellent verbal and written communication skills with the ability to communicate professionally at all levels.Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, and Access).Preferred Qualifications:Knowledge of commercial real estate or corporate environments.Master's degree in hospitality, event management, business administration, or related fieldPlease submit your application with an updated resume, location, and contact information. If you're a current JLL employee, please apply using the Internal Career Site.​This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Estimated compensation for this position:111,800.00 – 178,100.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:On-site –Raleigh, NC, San Jose, CAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. 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Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: San Jose, CA; Raleigh, NCType: Full time