Manager, Field Applications Engineering

Role Description

Ezurio's FAE team is often the single biggest reason customers choose us and stay with us. They are the engineers who get customers up and running with our wireless modules and SOMs, guide them through integration and design reviews, and stay close through production launch. As Field Applications Engineering Manager, you will lead a team of FAEs and Linux support engineers:

• Unblocking issues
• Partnering with Sales on prioritization
• Stepping personally into critical escalations
• Feeding field insight back to Product Management and R&D

The right person is driven to solve hard problems, curious by nature, polished with customers, business-savvy, instinctively collaborative, and passionate about coaching — invested in amplifying each team member's strengths and mitigating weaknesses.

This is a remote position based in Western Pennsylvania and Northern Ohio. Candidates must be legally authorized to work in the United States.

Responsibilities

• Lead and develop the FAE and Linux support engineering team, central to Ezurio's value proposition.
• Define and manage team KPIs, maintaining visibility into performance and progress across the organization.
• Coach each FAE/support engineer individually, developing both their technical depth and customer-facing skills.
• Partner with Sales leadership on prioritization, translating commercial context into clear focus for the team while trusting your engineers to run their own work.
• Serve as the voice of the customer inside Ezurio. Aggregate feedback from direct customer interactions and your team's hands-on experience, and turn it into actionable input for Product Management and R&D.
• Build and maintain strong working relationships with R&D so the team has a fast lane to engineering when customer situations require it.
• Lend your presence to the most critical and complex customer escalations. Support your team where a senior voice helps, drive issues into R&D or silicon partners.
• Carry a portion of customer cases yourself in player-coach mode. Serve as a senior technical voice externally. Expect to join key customer engagements, distributor enablement sessions and selected trades.

Requirements

• Hands-on experience leading or contributing meaningfully to technical customer-facing teams. Prior FAE, applications engineering, or customer support engineering experience is strongly valued.
• Strong technical foundation in RF systems and MCU/MPU-based platforms, with working comfort in Linux. You do not need to be a career software developer, but you should be able to work independently in the environment and bring up a SOM development kit on your own.
• Passion for coaching and developing engineers, invested in growing each team member's technical depth, customer-facing skills, and problem-solving capability.
• Business savvy and sound managerial judgment. Able to read the commercial stakes of a customer situation and modulate team effort in partnership with Sales leadership, and to know when to step in personally on a critical issue versus when to trust the team to handle it.
• Strong internal influence and a collaborative leadership style. Build durable working relationships with R&D, Product, and Sales, push hard on internal escalations without burning bridges, and operate as part of a team.
• Excellent written and verbal communication, with the polish to represent Ezurio in front of customers, executives, distributors, and silicon partners.

Education/Experience

• Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related technical discipline.
• 5+ years in a technical customer-facing role such as Field Applications Engineering, applications engineering, customer support engineering, or solutions engineering. Direct FAE experience is not required if you bring equivalent technical customer-facing work.
• 5+ years in team management.
• Experience with embedded wireless products, RF systems, or MPU/MCU-based platforms is a significant plus.