Senior Customer Service Representative

Angara E-Commerce Private Limited is a luxury jewelry e-commerce company founded in the year 2007. It is a subsidiary of the American company, Angara Inc., which is headquartered in Los Angeles, California. Over the last few years, Angara has grown exponentially, establishing itself as a global leader in handcrafted colored gemstone as well as diamond jewelry. Our luxury jewelry is shipped to more than 65 countries worldwide, and has a presence in the United States of America, Bangkok, Australia, Canada, and the United Kingdom. In India, our offices are located in Jaipur and Noida.

Angara was ranked the No.1 Online Jeweler in the US in 2020 by the leading American magazine, Newsweek. We were also recognized by Newsweek as 5 Year Champion on being voted among the best online jewelers in its list of “Best Online Shops” for five years in a row. That’s not all. Our ground-breaking innovation, ‘Create with Angara,’ earned us the Business Intelligence Group’s 2024 BIG Innovation Award as well as the #10 spot in Retail on Fast Company’s Most Innovative Companies 2024 list. In addition to this, we secured the prestigious Bizrate Insights Circle of Excellence Award for two consecutive years as well as the Business Intelligence Excellence in Customer Service Award 2023. Better Business Bureau has rated Angara A+ for excellence in service and our Trust Pilot rating stands at 4.5 out of 5.

We are seeking a highly motivated Customer Service Specialist to connect with existing customers and prospective leads in the USA. The role is responsible for building trust, nurturing relationships, driving repeat purchases, and converting prospects into loyal Angara customers through consultative and empathetic sales conversations.

Key Responsibilities:

- Conduct outbound calls to existing customers for upselling, cross-selling, and promoting loyalty programs.

- Call prospective leads generated via SEM, social ads, referrals, and brand campaigns.

- Develop a deep understanding of Angara’s products and personalization options to provide tailored recommendations.

- Handle high-value customer conversations with professionalism and empathy.

- Collaborate with CRM and marketing teams to execute outbound campaigns.

- Maintain detailed records of customer interactions and outcomes in CRM tools.

- Meet and exceed KPIs such as conversion rate, repeat revenue share, and AOV uplift.

- Provide feedback from customer interactions to marketing, product, and operations teams.

Ideal Candidate:

- 5+ years of outbound sales experience (luxury/high AOV preferred).

- Excellent communication skills in English (verbal and written), Preferably UK / USA / Australia Expat

- Prior experience in outbound sales, inside sales, or luxury customer service.

- Ability to build rapport, consult, and influence buying decisions.

- Comfort with high-ticket sales conversations (average orders $1,000+).

- Proficiency in CRM systems, call tools, and reporting dashboards.

- Resilience to handle rejection and persistence to follow up effectively.

- Understanding of USA customer expectations and buying behavior.