Food Runner (Full-Time), McArthur's - Arizona Biltmore

Food Runner

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Cond Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the "Jewel of the Desert" since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/caf, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world's most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits.

McArthur's is named after the resort's architectural inspirations serving New American cuisine with hints of the Sonoran Desert delivering a creative fusion of meticulously sourced ingredients brought from farm to table in a menu of comforting delight.

As a Food Runner, you would be responsible for delivering food from the kitchen to the guest ensuring the order is correct, distributed in accordance with service standards, and communicating any needs or concerns to the appropriate team members / managers. We always strive to exceed our guest's expectations through our food and service. Specifically, this includes, but is not limited to, the following duties:

• Efficiently serve food in a friendly and courteous manner.
• Maintain knowledge of all menu items including preparation.
• Ensure food preparation and presentations are proper throughout the guest dining experience.
• Ensure proper timing and coordination with the kitchen for timely food deliveries.
• Pay attention to guest special requests, food allergy, and food modification. Pick up food products for orders placed by the service staff from the Purchasing Department (Requisition Orders).
• Assist the kitchen and service staff as needed to maintain the highest level of food quality, presentation, and timing to optimize our guests dining experience.
• Set up the front line with the equipment, plate ware, and towels needed to effectively serve all food products.
• Keep station restocked and organized throughout the shift.
• Read order tickets as they arrive and place them onto the ticket rail.
• Track cooking times on all orders, check finished product for proper degree of doneness, appearance, and plate presentation. Inform the Chef and the manager on duty when ticket times are running long.
• Assist the server as needed to optimize the guest's dining experience by making sure the guest has everything they need.
• Accomplish all job duties while adhering to all safety guidelines and practices throughout the shift.
• Report any unsafe condition, unsafe act, accidents and/or injuries to the chef or other manager on duty.

This is a full-time position, and you must have availability to work days, nights, weekends, and holidays. Shifts vary based on business needs but are typically between the hours of 7am-5pm or 5pm-12am.

The restaurant is open daily for breakfast, lunch, and dinner from 7am-10pm Sunday-Thursday and 7am-11pm on Friday and Saturday.

What are we looking for?

• EDUCATION
• High School or equivalent, preferred
• EXPERIENCE
• Prior food and beverage experience, preferred
• LICENSES OR CERTIFICATES
• Food Handlers Card
• ServSafe Food Handlers Certification, preferred

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.