Front Desk Agent | Weekends Required

Job Location: Woodside Racquet Club Management - Westwood, KS 66205 Responsibilities Acknowledges and greets everyone who comes into the Club Checks in members / guests, verifies membership status and assists the members and/or guests in finding where they need to be Professionally handles communications to members with regards to any past due membership accounts Obtains signed waivers for members and/ or guests as required Registers participants into programs, collects applicable fees while verifying accurate information Professionally handles all incoming calls and directs them to the appropriate staff, if needed Responds to member and/or guest inquiries according to Club policy Responds to any member and/or guest emergency according to Club policy Follows all outlined accounting and cash handling policies and procedures Handles tennis court reservations and collection of applicable fees, if any Properly handles Lost & Found items per outlined policies and procedures Assigns lockers and collects fees Monitors and stocks clean towels, fitness floor wipes, etc. Follows Club policies and procedures regarding member and guest activities and enforces those policies Provides secondary support for housekeeping by keeping up on cleaning of member/guest areas, folding towels, proactively addressing issues and any other needs Makes sure the desk and lobby areas are clean and debris free May at times be asked to support special events within Club Moves throughout the shift with purpose; no personal cell phone usage during shift Complies with Club’s employee handbook manual, departmental policies, procedures and all applicable federal and state employment laws All other duties as assigned Group Fitness Administrative Work Updates the digital GF class schedule changes and instructor changes Other administrative tasks needed to support the Director of Group Fitness Qualifications High School Diploma or equivalent required Minimum of 1 year of customer service experience is required Basic math and above average computer skills (Microsoft, Excel, Word, Outlook, POS systems) Professional appearance and demeanor Reception experience is preferred Skills Professional, friendly, outgoing personality and enjoy social interaction Excellent customer service and strong communications skills Ability to use computers and related technology efficiently and learn applicable Club software systems Time management and organizational skills: ability to multitask Judgment and problem-solving skills Attentive to detail Licenses / Certifications Valid Driver’s License - or reliable transportation to work CPR and/or First Aid/AED Training preferred Special Requirements Regular and predictable attendance is required – must be reliable Ability to stand for the entire shift Ability to move or lift as much as 50 pounds on a regular basis Ability to communicate well both verbally and in written form #J-18808-Ljbffr