Key Accounts & Project Administrator

WHY JOIN US? We are a local cooperative working hard for our friends and family right here in Bartholomew County. Our work is critical to this community and even though we take it seriously, we have a good time doing it. We work well together, and the group is energetic, diverse, and invested in our mission. Our industry is dynamic. The energy industry is changing, and we are interested in leading that change. There is nothing boring about what we do. This is an ongoing recruitment. We will begin reviewing applications in mid-July and continue until the position is filled. POSITION SUMMARY The Key Accounts & Project Administrator is responsible for managing strategic relationships with key members while leading both member-facing and internal projects. This role ensures an exceptional member experience, reliable service delivery, and the successful execution of organizational projects, including company-wide, departmental, and cross-functional efforts that support strategic objectives, technology upgrades and enhancements, and process improvements. ESSENTIAL DUTIES AND RESPONSIBILITIES Key Account Management Develop a strong relationship with key accounts contacts and serve as the point person for BCREMC. At times this requires assisting members after regular business hours. Communicate with key accounts pertinent information from BCREMC on rates, capital credits, rebates, energy efficiency measures, renewable energy credits, etc. Ensure proactive outage notifications and post-event reviews. Answer key accounts’ questions, knowing and helping them reach their goals, and resolving issues and complaints. Proactively provide usage analytics and recommendations for billing, power factor correction, efficiency and reliability improvements. Develop and maintain business profiles and conduct and present quarterly business reviews. Engage others from BCREMC and/or Hoosier Energy as required. Manage requests from the Economic Development Corporation of Columbus and serve as the primary contact for all opportunities. Occasionally present on-site to economic development prospects. Attend monthly utility coordination meetings. Project Administration Manage corporate and member projects as assigned by CEO or department heads. Works with stakeholders to project manage the development of Construction Work Plans and other strategic plans. Develop project timelines, budgets, and risk registers; track milestones and deliverables. Coordinate cross-functional teams to ensure on-time, on-budget delivery. Lead internal strategic projects (e.g., technology upgrades, process improvement initiatives, member experience enhancements). Create project charters, define scope, and manage stakeholder engagement. Monitor progress, mitigate risks, and report status to leadership. Maintain project tracking tools; provide dashboards for leadership and members. Other Participates in continuing education to learn new technologies, which may improve member satisfaction, and develop recommendations accordingly. Assist in office/bird dog/assessor during major storms after key accounts have been addressed. Other duties as assigned by management. Attributes & Competencies Strategic Thinker – Ability to align member needs with organizational objectives. Relationship Builder – Skilled at fostering trust and long-term partnerships. Project Leadership – Strong planning, execution, and risk management capabilities. Analytical Mindset – Comfortable with data analysis, forecasting, and performance metrics. Adaptability – Can manage multiple priorities and pivot quickly when needed. Problem Solver – Handles complex issues with creativity and sound judgment. Influential Communicator – Clear, persuasive, and professional in all interactions. Technical Acumen – Understands utility operations, tariffs, and emerging technologies. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and attain the position objective. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor’s degree in Business, Engineering, Project Management, or a related field preferred. Three to five years’ related experience in utility key accounts, project management, or member services preferred. PMP, Six Sigma, or other project management certification preferred. Strong knowledge of utility tariffs, demand-side management programs, and interconnection standards preferred. Proficiency in project management tools preferred. Must have excellent communication and organizational skills. Knowledge of NEC, NESC, and local electrical codes preferred. Must have basic knowledge of Microsoft Office Suite and the ability to learn other software programs, as needed. Must demonstrate ability to learn and apply basic computer, technical, and mathematical skills. Must have excellent customer service skills. A positive attitude and pleasant demeanor to both members and coworkers. Ability to listen, understand problems, and communicate solutions in person, electronically, and over the phone with members, customers, and employees to explain operations-related issues. Ability to handle emotionally charged situations in a controlled manner. Ability to multitask and work well with others. Attention to detail and organizational skills. A proficiency in the English language and its proper usage. Ability to present information effectively in small group situations to members, potential customers, employees of BCREMC and other companies, and the public. Must adhere to company safety rules. Must be able to travel overnight for training when necessary. Must be able to drive and maintain a current Indiana driver’s license. PHYSICAL DEMANDS This position requires that the individual spend most of the day out of the office meeting with members, visiting job sites, and travelling in a vehicle. While performing the duties of this job, the employee is required to: Frequently – see, talk, hear, walk, sit, stand, handle, type, feel, and reach with hands and arms. Occasionally – stoop, kneel, crouch, climb, balance, crawl, and occasionally lift and/or move up to 50 pounds. WORK ENVIRONMENT While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; outside weather conditions; and risk of electrical shock. The noise level in the work environment is usually moderate when working in the office areas and when working in the outdoor environment. Bartholomew County REMC is an equal opportunity employer for all protected groups, including protected veterans and individuals with disabilities. #J-18808-Ljbffr