Store Manager (Chicago)

Job Description

Job Description

Catbird is looking for an experience Store Manager to lead our thriving Chicago store in Lincoln Park. The Store Manager is the leader of their retail location business. The Store Manager is responsible for store sales, managing and developing their store team and developing store processes & procedures to continuously elevate the customer experience  and overall growth of the business.

Store Managers blend their strategic business mindset with their passion for people; managing customer experience and employee experience in accordance with the Catbird retail brand culture. 

 

About Catbird:

Catbird is a Brooklyn-based fine jewelry brand known for its commitment to quality craftsmanship, ethical sourcing, and sustainability. With a loyal customer base built over two decades, Catbird operates both a beloved retail presence and a thriving direct-to-consumer e-commerce business. We are a small, close-knit team that values curiosity, collaboration, and the belief that beautiful things should be made responsibly.

 

Key Responsibilities

This role is for you because you can: 

• Deliver exceptional customer experience: By nature, you are overjoyed to work directly with customers and on a retail sales floor. You provide an exceptional level of service, setting the standard in your store for customer experience. You coach, train, motivate and develop multiple levels of store staff (entry level associate to Assistant Manager) to ensure your team is meeting our customer service standards. You are ready to solve any customer issue that arises and develop your team to do the same. 

• Create a great employee experience: You build a bench of exceptional customer-centric sales associates. You onboard, train and develop an entrepreneurial and customer-obsessed team. You provide ongoing feedback and coaching to develop your team to be their best. 

• Communicate like a pro: You give clear, kind feedback to improve performance, you ensure your team has access to all necessary information, you send clear and concise written communication utilizing appropriate communication channels, and you are pro-active in your communication with your manager. 

• Schedule your retail floor: You can schedule your retail floor with a meticulous attention to detail according to business needs, employee availability and requested time off. You work smarter to find the most efficient ways to complete this business-critical task so that your retail store operates like a well-oiled machine.  You are meeting the weekly, period and quarterly payroll goals.

• Manage competing priorities: You love and appreciate that although Catbird isn’t a new kid on the block, we’re always  learning, growing and changing. You are eager to lead with solutions not complaints and you know that when you prioritize effectively you can handle anything. 

• Drive business results: You are hungry to analyze business reporting on a daily, weekly, monthly and quarterly basis and adjust your business strategy and motivate team performance to drive sales and achieve key business metrics. You manage performance and processes  to company policies and maintain  all store operations in alignment with policy updates. You can oversee, execute and approve payroll and store expenses. You utilize your tools to effectively manage your inventory levels and maintain an exceptional level of visual display at your store.

• Leverage your resources:  You are the first one to ask for help, but not before checking the tools and resources available to you. You’re ready and willing to pick up the phone and partner with your manager and key business partners to solve problems, initiate new ideas and create new experiences. 

Our Ideal Candidate

• 4+ years retail leadership experience required

• Experience leading a team of 8+ store employees with a demonstrated commitment to a team culture of kindness, respect and organization. 

• Experience and ability prioritizing time and attention when there are multiple competing tasks to complete. 

• Flexibility in regards to availability and location, must have weekend availability.

• Experience  in creating/managing staff schedules.

• Experience analyzing business reporting. 

• Experience with  google office suite (Docs, sheets, pages) 

• A natural passion for customer service and a desire to be active on the sales floor interacting with customers. More than 50% of a Store Manager’s time is spent on the sales floor. 

• Jewelry and/or Clienteling experience a plus

• Retail positions involve physical requirements that include standing for extended periods, light lifting, reaching, and repetitive wrist and hand movements during tasks like welding permanent jewelry, etc. We’re happy to discuss reasonable accommodations to support individual needs.

plus monthly bonus incentive