Reservations Agent

Post Ranch Inn Reservations Agent

Are you inspired by nature, meaningful hospitality, and creating exceptional guest experiences? At Post Ranch Inn, we believe the employee experience is just as important as the guest experience. This is more than a job it's an opportunity to grow your career in one of the most breathtaking settings in the world.

We are seeking a Full-Time Reservations Agent to join our Reservations team and deliver personalized, world-class service to guests from around the globe. This role is ideal for someone who is detail-oriented, guest-focused, and passionate about luxury hospitality.

This is a full-time position working 45 days per week based out of our Big Sur or Carmel office locations. Compensation range is $19.50$22.00 per hour, plus incentive opportunities.

Essential Duties & Responsibilities

• Provide prompt, courteous, and professional service to guests via phone and email
• Assist guests with room reservations, availability inquiries, modifications, cancellations, and special requests
• Thoroughly describe accommodations, amenities, dining experiences, resort services, and special packages
• Efficiently coordinate and confirm guest arrangements with accuracy and attention to detail
• Maintain clear and professional communication using proper grammar and hospitality standards
• Process reservation requests, guest correspondence, and follow-up tasks in a timely manner
• Maintain confidentiality and discretion regarding all guest and company information
• Develop and maintain knowledge of resort facilities, room types, rates, promotions, and departmental procedures
• Utilize the property management system and reservation platforms efficiently and accurately
• Support collaboration between Reservations, Front Desk, PBX, and other resort departments
• Perform additional duties and special projects as assigned by the Reservations Manager

What We're Looking For

• Exceptional customer service and communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and remain composed in a fast-paced hospitality environment
• Professional demeanor with a warm and welcoming approach to guest interactions
• Ability to work independently while contributing positively to a collaborative team environment
• Strong problem-solving skills and sound judgment

Qualifications & Technical Skills

• High school diploma or equivalent required
• Minimum of 2 years of experience in reservations, hospitality, or guest service preferred
• Previous luxury or boutique hospitality experience preferred
• Experience using hotel property management systems and reservation software preferred
• Intermediate computer and typing skills required
• General understanding of Front Desk and PBX operations preferred
• Basic math and administrative skills required
• Ability to speak, read, write, and understand English fluently

Work Environment & Schedule

• On-site position located in Big Sur or Carmel, California
• Full-time schedule working 45 days per week
• Flexible availability required, including evenings, weekends, and holidays
• Ability to sit for extended periods while working on the computer and phone
• Ability to perform repetitive hand and wrist movements including typing and phone usage
• Ability to lift up to 25 pounds and push/pull up to 50 pounds when necessary
• Ability to bend, reach, stretch, stoop, squat, and move throughout the work environment as needed
• Ability to perform the essential functions of the position with or without reasonable accommodation

What You'll Gain

Unmatched Work Environment Ocean views, natural surroundings, and a setting that promotes balance and well-being.

Career Growth Experience working at a world-renowned luxury resort with opportunities for professional development and advancement.

Collaborative Culture A supportive and close-knit team environment built on respect, teamwork, and excellence.

Meaningful Work Help create memorable experiences for guests visiting from around the world.

Commute Support Applicants may qualify for commute earnings support, where applicable.

Compensation, Benefits & Perks

At Post Ranch Inn, we believe in supporting our employees both professionally and personally. Team members enjoy a comprehensive benefits package designed to promote wellness, work-life balance, and long-term growth.

• Competitive pay: $19.50$22.00 per hour plus incentive opportunities
• Medical, dental, and vision insurance
• Paid vacation and sick time
• Bereavement leave
• 401(k) with employer matching
• Employee discounts across the property
• Exclusive Guest Experience Stays to enjoy the property as our guests do
• Discounted rates at sister property Cavallo Point Lodge
• Opportunities for employee housing or commute support, where applicable

About Post Ranch Inn

Post Ranch Inn is an internationally acclaimed luxury resort consistently recognized among the world's premier travel destinations. Perched along the dramatic cliffs of the Big Sur coastline, the property offers breathtaking ocean views, intimate guest accommodations, award-winning dining, and wellness experiences designed to reflect the beauty and spirit of California's Central Coast.

With a commitment to sustainability, personalized hospitality, and exceptional service, Post Ranch Inn creates unforgettable experiences for guests from around the world. Employees are an essential part of that experience and are encouraged to grow professionally while contributing to a culture built on wellness, respect, and excellence.