Retail Support Specialist

Job Description

Job Description

Company Description

From Orders to Accounts: Start Your Sales Career at Charlie's! 

Looking for a career where you’re at the center of it all—connecting with customers, keeping orders moving, and making sure nothing falls through the cracks? This is it.

The Retail Sales Support role is a hands-on opportunity to learn the business from the ground up. You’ll work closely with customers, sales reps, and operations while building the skills and experience needed to grow into a successful sales career. 

Who We Are:

Charlie's Produce is the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie’s was founded in quality, and we are proud that it is still our focus. With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like-minded individuals to help further our goal to enhance our communities through quality produce.

What We Offer:

• An amazing company culture!
•   Medical/Dental/Vision on the first of the month following hire.
• ESOP (Profit Sharing) and 401(k).
• Paid vacations, paid holidays.
• Coverage under State Sick Leave.
• 100% Prepaid College Tuition for employees and their dependents.
• Employee assistance program (EAP).

Additional Compensation Details: 

• $23/hour starting rate.
• Potential 90-day performance-based raise.
• Yearly review with possibility of increase based on performance and tenure.

Job Description

Retail Sales Support provides day-to-day support to the Retail Sales team, with primary responsibility for supporting Deli sales in the morning and Retail order support in the afternoon. This role handles customer orders, credits, and service inquiries, works through assigned customer call sheets, and helps ensure orders are processed accurately and efficiently. The position also works closely with sales and operations teams to support customer satisfaction and may assist with additional department or operational tasks as needed.

This is a fast-paced, detail-driven role supporting customer orders, resolving issues, and helping ensure our customers receive accurate, timely service.

Essential Responsibilities Include, but Not Limited To

• Manage customer orders, changes, cancellations, and credits
• Contact assigned customers using daily call sheets to collect orders
• Respond to customer inquiries and provide product and pricing information
• Process order adjustments and credits accurately and on time
• Communicate updates and customer needs to the sales team
• Answer inbound calls and assist with order placement
• Monitor inventory and product quality through regular warehouse walks
• Stay current on produce items, seasonal availability, and promotions
• Use internal systems to track orders, pricing, and customer data
• Partner with sales, operations, and other teams to support customer service
• Assist with administrative tasks and special projects as needed

Qualifications

Desired Skills and Experience

• Strong customer service and phone skills
• High attention to detail and accuracy with numbers
• Ability to manage multiple priorities in a fast-paced environment
• Clear and professional communication skills
• Strong organization, time management, and follow-through
• Ability to quickly learn product lines and customer needs
• Problem-solving mindset with the ability to escalate issues appropriately
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
• Experience in order entry, customer support, or sales support
• Experience with inventory or order management systems
• Retail, wholesale, or produce industry experience strongly preferred

Additional Requirements

• Reliable attendance and punctuality
• High school diploma or GED

Additional Information

All your information will be kept confidential according to EEO guidelines.

This is a safety-sensitive position.

This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

We do not provide H1-B sponsorships at this time.

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state .

For additional protected privacy information please visit: Privacy Policy | Charlie's Produce (charliesproduce.com)

Charlie's Produce is an Equal Opportunity Employer

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