Managing Director, Strategic Account
Confidential
Managing Director, Strategic Account
About the Company
Popular workplace collaboration platform
Industry
Computer Software
Type
Privately Held, VC-backed
Founded
2014
Employees
201-500
Funding
$76-$100 million
Categories
- Information Technology
- Productivity Tools
- Project Management
- SaaS
- Task Management
- Information Technology & Services
- Technology
- Consulting & Professional Services
- Software
Specialties
- accountants
- growth
- software as a service
- workflow management
- practice management
- scale
- processes
- accounting firms
- task management
- client management
- relationship management
- teams
- visibility
- and efficiency
About the Role
The Company is seeking a Managing Director for a Strategic Account, a pivotal role that demands a seasoned leader with a proven track record in managing complex enterprise SaaS implementations or customer success programs. The successful candidate will be the accountable leader for the end-to-end success of a significant program for a strategic customer, with a focus on program leadership, customer relationship, team leadership, and delivery of outcomes. This high-visibility, high-stakes position requires a professional with at least 10 years of experience, a strong command of project governance, and the ability to lead and coordinate cross-functional teams. The role involves serving as the single point of accountability, driving the master project plan, and ensuring the successful delivery of the program, including go-live and post-go-live activities. Applicants for the Managing Director role at the company should have a background in practice management, accounting, or professional services technology, and experience with enterprise rollouts involving custom integrations and multi-tenant architectures. The ideal candidate will have a track record of navigating ambiguous, high-stakes situations, and making sound decisions under pressure, as well as exceptional communication skills. The role is not just about meeting the criteria but about finding the right person who can thrive in complexity, lead through ambiguity, and is passionate about leaving a mark in a fast-growing, diverse, and inclusive work environment. The company is committed to promoting high performers from within and values capability and performance over any discriminatory factors.
Hiring Manager Title
CCO
Travel Percent
Less than 10%
Functions
- Account Management/Optimization
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