Field Installation Engineer

Field Installation EngineerImagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you'll be part of a dynamic team that's at the cutting edge of technology, creating solutions that make a real difference in people's lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.For those who would rather be in the field than behind a desk, the Field Installation Engineering Department combines technology, travel, and hands-on problem-solving. Engineers travel across North America installing advanced pharmacy automation systems, working with robotics, technology, and equipment at customer sites. This role also offers extensive travel, paid overtime opportunities, daily per diem while on the road, company-paid hotel and meal expenses, and the ability to keep airline miles and hotel points earned during business travel.Job Summary: The Field Installation Engineer is responsible for taking ScriptPro's pharmacy automation equipment from shipment to a fully operational system. This individual will assemble equipment, connect hardware and electrical components, configure software, test system functionality, and troubleshoot issues on-site. This position requires a blend of technical aptitude, hands-on mechanical and electrical skills, excellent customer service, and the ability to travel domestically and internationally.Reporting Relationship: Manager, Installation OperationsShift: General start time of 7 am, hours and schedule vary daily based on customer demand. This position requires 85% travel with trip duration generally between 4 – 12 days. Travel time is included, resulting in an average of 20-30 hours of overtime paid per pay period. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.Scope of the Role:ScriptPro System Installation and Setup: Perform on-site installations of ScriptPro's pharmaceutical automation equipment and system solutions, adhering to specific procedures and standards, both domestically and internationallyEnsure all installations are completed accurately and efficiently, meeting project timelines and pharmacy operational requirements across diverse geographic locationsTroubleshoot and resolve any technical issues that arise during the installation process, focusing on ScriptPro-specific hardware and software in various settings.Adhere to all company policies and procedures, including safety guidelines and pharmacy-specific regulationsMechanical and Electrical Tasks: Utilize mechanical skills to assemble, install, and adjust ScriptPro equipment, ensuring precise alignment and functionalityApply basic electrical knowledge to connect and configure electrical components within ScriptPro systems, using tools such as voltmeters, adapting to different electrical standards as neededDriving and Transportation: Operate a truck and trailer safely and efficiently, including backing and maneuvering in various environments, to transport ScriptPro equipment, adapting to international driving regulations as necessaryAdhere to DOT requirements and maintain accurate electronic logs, including international driving logs when applicableEnsure the safe transport of sensitive and valuable ScriptPro equipment and materials to installation sites, both domestically and internationally.Manage the import and export of ScriptPro equipment through customs at border crossings, ensuring compliance with all relevant regulationsAdhere to all international travel requirements and documentation standardsTechnical Proficiency: Utilize Windows OS and Microsoft Office Suite (Excel, Word, Outlook, Teams) for documentation, communication, and data management related to ScriptPro installationsDemonstrate a basic understanding of network connectivity concepts, including LAN, VPN, WLAN, IP addresses, and MAC addresses, as they relate to ScriptPro system integration in diverse network environmentsTroubleshoot desktop and peripheral issues related to ScriptPro software and hardware effectively, including adapting to language and cultural differencesUtilize the Internal Knowledge Base, Installation specific SOP's and Siebel for information, documentation and support specific to ScriptPro productsCustomer Service, Communication and Analytical Skills: Deliver exceptional customer service while serving as the primary point of contact between pharmacy staff, ScriptPro Field Operations, and internal teams, ensuring timely communication, issue resolution, and seamless service delivery.Build strong relationships through clear verbal and written communication, maintaining a positive and professional approach while effectively navigating diverse customer environments, cultural differences, and evolving on-site needs.Identify and resolve technical and logistical issues specific to ScriptPro installations effectivelyUse analytical skills to diagnose problems and implement solutions tailored to ScriptPro equipment, adapting to different technical environments and standardsRequired Qualifications:0-2 years of experience in a hands-on role such as automotive, construction, landscaping, maintenance, installation, warehouse operations, or similar environmentsExperience driving a truck and/or towing a trailer in a work or personal settingDemonstrated proficiency with electrical and/or mechanical systemsProficiency in Windows OS, Microsoft Office Suite (Excel, Word, Outlook, Teams), and basic networking conceptsGeneral knowledge of industry best practices and technologies related to pharmaceutical automationPassing score on new hire aptitude test, technical training courses on ScriptPro systems, and ScriptPro provided certificationsAbility to lift up to 70 lbs. and push up to 700 lbs. on wheels to move ScriptPro equipmentAbility to perform physical tasks as required for the job, including working in tight spaces within pharmacy environmentsAbility to pass DOT Physical and driving road testsAbility to travel 85% of the time, including multi-hour flights and long-distance drivingValid driver's license and a clean driving record, including international driving experience if applicableMust have or be able to acquire a valid passport and be able to travel internationally without any disqualifying factors that would prevent entry into other countriesExcellent customer service skills, particularly in a healthcare or pharmacy contextStrong problem-solving, analytical, and communication skillsAbility to multitask and prioritize tasks effectivelyStrong work ethics and attention to detail, especially in a regulatory environmentAbility to work independently and as part of a team, interact effectively with pharmacy staff from diverse backgroundsCommitment to continuous learning and improvement in ScriptPro technologiesPreferred Qualifications:Valid passport or REAL ID preferred; company assistance availableExperience with ScriptPro systems or other pharmaceutical automation equipmentAdditional technical certifications related to automation or pharmacy technologyExperience with international travel and customs proceduresBilingual skills (French and Spanish)Compensation and Benefits:The compensation range for this role has been established at $22.00-24.00 hourly. In addition to base pay, this position offers significant earning potential through overtime opportunities. Employees may also receive a daily per diem while traveling, a company credit card for hotel and meal expenses, and the ability to keep airline miles and hotel points earned during business travel. The final agreed-upon compensation may be higher or lower and is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above compensation range represents the Company's good faith and reasonable estimate of the range of possible compensation at the time of posting.At ScriptPro, we believe that our employees are our greatest asset. That's why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being.Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costsWell-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts