In-Room Dining Telephone Sales Attendant.

Job Description

Job Description

In-Room Dining Telephone Sales Attendant (cross-trained as Server)

Salamander Middleburg | Middleburg, VA | Full-Time

At Salamander Middleburg, hospitality is more than a job—it's a passion. As a Forbes Triple Five-Star resort, we seek service professionals who take pride in creating exceptional guest experiences, building meaningful relationships, and delivering personalized luxury service. If you are committed to excellence and thrive in a collaborative, guest-focused environment, we invite you to join our award-winning team.

Nestled in the rolling hills of Virginia's wine and equestrian country, Salamander Middleburg is recognized for its exceptional service, luxury accommodations, and commitment to developing talented hospitality professionals.

The In-Room Dining Telephone Sales Attendant is responsible for creating exceptional guest experiences by handling food and beverage orders with professionalism, accuracy, and attention to detail. This role serves as the primary point of contact for guests ordering In-Room Dining and plays an important role in driving revenue through menu knowledge and personalized service.  Cross-trained as a Server.

• Answer guest calls and process In-Room Dining food and beverage orders accurately.
• Provide menu recommendations and assist guests with selections, substitutions, and special requests.
• Utilize suggestive selling techniques to enhance the guest experience and maximize revenue.
• Enter orders accurately and communicate effectively with culinary and service teams.
• Maintain detailed records of guest orders and transactions.
• Respond professionally to guest inquiries regarding menus, services, and resort amenities.
• Ensure all orders are delivered according to Salamander and Forbes Five-Star service standards.
• Support the In-Room Dining team with additional operational duties as assigned.  Cross-trained as a Server.

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Previous hospitality, restaurant, call center, guest service, or food and beverage experience preferred.
• Strong communication and customer service skills.
• Basic computer proficiency and ability to learn hotel systems.
• Ability to multitask and remain organized in a fast-paced environment.
• Flexible schedule, including evenings, weekends, and holidays.

• Competitive Pay
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Holiday Pay
• Complimentary Employee Meals
• Resort Discounts on Dining, Spa & Stays
• Paid Parental Leave
• Career Development & Advancement Opportunities
• Work at one of the nation's premier Forbes Five-Star luxury resorts

Join a team where excellence is celebrated, service is an art, and every guest interaction creates a memorable experience. Apply today.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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