Tier 2 Senior Support Engineer - MSP

Tier 2 Senior Support Engineer – MSP | Hybrid (NYC) | $75K–$90K

If you’re a well-rounded MSP engineer who values autonomy, creativity, and real flexibility, this is a rare opportunity to join a cybersecurity-forward team that truly trusts its people.

This growing MSP operates at the intersection of technical excellence and creative problem-solvin g, supporting a diverse client base that includes architecture firms, nonprofits, and financial institutions. The culture is built around freedom, trust, and initiativ e—with no micromanagement, no PTO tracking, and real investment in your professional growth. If you love modern tech, independence, and making a meaningful impact, you’ll thrive here

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Due to continued growth in the NYC market, the team is adding a Tier 2 Senior Support Engine er. This is a local remote ro le with only occasional onsite visits in Manhattan when neede

d.
Responsibiliti

• es:Provide remote and occasional onsite support acro ss Mac & Windows environme
• ntsResolve hardware and software issues on desktops, laptops, mobile devices, and peripher
• alsTroublesho ot Microsoft 365, Google Workspace, printing, and basic network
• ingSet up new workstations, perform upgrades, and configure cloud servi
• cesAssist with light project work (network setups, server deployments, VoIP migratio
• ns)Communicate clearly and empathetically with end us
• ersUse and improve internal documentation to speed up resolution ti

mes
Requiremen

• ts: A naturally curious, independent problem so
• lverProfessional experience support ing both Mac & Win
• dowsStrong communication and customer service sk
• illsA self-starter who can prioritize and manage their own work
• loadLocal to NYC with reliable transportation for rare onsite sup

port
Benefits &

• Perks$1,000 home office setup c redit (chair, desk, monitors,
• etc.)Company-issued com
• puterTrue work-from-anywhere flexib
• ilityNo PTO tra
• ckingFlexible maternity & paternity
• leave401(k) with immediate, nonelective employer
• matchMedical plans + HSA o
• ptionShort & long-term disab
• ilityLife, critical illness, accident & cancer insu
• rancePaid certifications & ongoing tra