Project and Sales Support Coordinator

Job Description

Job Description

We are seeking an action-oriented, self-driven, and detail-oriented Project and Sales Support Coordinator to join our growing team in Kalamazoo, MI. This role is ideal for someone who thrives at the intersection of customer service, sales support, project coordination, marketing, and creative problem-solving.

Agio Imaging specializes in helping clients transform and brand their spaces through innovative large-format graphic solutions that enhance brand recognition, improve organization, and create high-impact visual environments.

In this entry-level role, you will support sales efforts, coordinate projects of varying complexity, and collaborate closely with clients and internal teams. You will play a key role in managing customer relationships, preparing estimates and project specifications, supporting pipeline and sales growth initiatives, and ensuring projects are delivered on time, within scope, and on budget. This entry-level opportunity offers strong growth potential and the chance to build lasting client partnerships while developing analytical, strategic, and project management skills.

To perform this job successfully, the qualified new member of our team’s responsibilities include, but are not limited to, the following:

• Prepare, enter, and manage estimates, quotations, and sales orders
• Conduct quote follow-ups and support closing sales opportunities
• Assist in executing sales development strategies to expand new and existing client base
• Enter and manage sales pipeline opportunities for tracking, reporting, and forecasting
• Respond promptly and professionally to client inquiries via phone and email
• Build and maintain strong client relationships through proactive communication and follow-up
• Assist in new client engagement initiatives and business development efforts
• Understand customer needs and recommend appropriate branding solutions

Project Coordination & Management

• Assist in and coordinate projects from initial inquiry through completion
• Manage client communication post-sale to ensure smooth project execution
• Simultaneously manage multiple projects with varying complexity and timelines
• Ensure projects remain on schedule, within scope, and on budget
• Coordinate with design, production, and leadership teams
• Assist with large-scale project rollouts and implementation planning
• Schedule client meetings and coordinate design reviews
• Take detailed meeting notes, track action items, and ensure follow-through on deliverables
• Gather, organize, and maintain project files and assets throughout project lifecycles
• Collect project details and submit quote requests for estimating

Technical & Field Support

• Write and maintain project specifications and scope documentation
• Enter and update project details for work orders and estimates
• Validate and communicate technical project information across teams
• Lend support and conduct occasional site visits for measurements, field verification, and assessments
• Coordinate installation walkthroughs with clients and internal teams

Collaboration & Client Experience

• Provide exceptional customer service and maintain long-term client partnerships
• Ensure customer expectations are met or exceeded throughout project lifecycles
• Collaborate with the Director of Creative Services and Client Relations on complex projects
• Identify opportunities to better serve clients and address unmet needs

BEHAVIORAL SKILLS

· Excellent written & oral communication skills

· Detail oriented

· Self-motivated

· Action oriented

· Analytical

· Responsive with strong follow-up skills

· Result-driven

· Strong organizational skills

· Strong interpersonal and teamwork skills

· Productive work ethic

· Can-do attitude

· Technology Interest

· Confident

· Innovative ability to multi-task

· Solution-focused

· Driven to learn

· Quality-minded

· Strong time management skills