Patient Support Specialist

Position Summary The HFX Coach (Patient Support Specialist), part of the patient success team, plays an important role in ensuring superior outcomes with therapy. The HFX Coach interacts with patients to provide technical and product expertise. The position is part of the Customer Excellence group and will work in collaboration with Sales Representatives, Therapy Consultants, and internal teams. Essential Functions Communicate directly with patients. Serve as a resource for clinical patient support for issues relating to device troubleshooting and company product inquiries. Provide exceptional clinical education for company products and related procedures, and respond to detailed technical inquiries from patients. Respond to all patient and field communications in a timely manner. Report all complaints regarding products to the appropriate company personnel within the required time frames. Provide appropriately documented follow‑up on all patient interactions to the sales team. Consult with other internal departments as needed to maintain solid clinical outcomes. Perform continued patient follow‑up to assure optimal patient outcomes. Be available during all pre‑determined hours, use telephone and keyboard, possess strong analytical skills, and be proficient in modern technology and software. Travel 5‑10% for training, conferences, and occasional field support. Other duties as assigned. Adhere to the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies. Ensure compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role. Represent the company professionally and uphold the highest standards of ethical business practices and socially responsible conduct in interactions with employees, customers, suppliers, and third parties. Reasonable Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Qualifications Experience in a consultative role a plus. Customer service experience a plus. SCS experience and/or patient interaction experience preferred. Strong written, verbal, and phone communication skills. Detail orientation. Strong Microsoft Excel skills. Comfort and adaptation to advanced technologies. A desire to engage in patient interaction. Physical Demands The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Required to sit; climb or balance; and stoop, kneel, crouch or crawl. Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Required to possess specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus. Equal Employment Opportunity Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. #J-18808-Ljbffr Dormont Manufacturing Co