Head of Go To Market/GBS/Retail & CPG

Overview New York, NY | 15 - 25 years of experience Head of Go To Market/GBS/Retail & CPG (BPS / Shared Services / GBS.AI Transformation) Purpose of the Role Drive new business creation and large deal sales for AI-led, end-to-end GBS / Shared Services transformation programs across Retail and CPG clients—focusing on omnichannel excellence, demand agility, and cost-to-serve optimization. Key Responsibilities Business Development & Pipeline Creation Act as a market maker, originating demand and building a pipeline of large transformation deals Develop and execute industry-specific sales strategies across: Consumer packaged goods value chains CXO Engagement & Relationship Building Build and maintain deep relationships with senior stakeholders, including:

CFO, COO, CHRO, CCO

Head of GBS / Shared Services Chief Supply Chain Officer (CSCO) Chief Procurement Officer (CPO) Position TCS as a trusted advisor for consumer-centric transformation Consultative & Value-Based Selling Sell integrated GBS / Shared Services, multi-tower transformation, including: Finance Transformation Demand planning & inventory optimization Customer experience & contact center operations Workforce / HRO Transformation Apply a consultative approach to: Diagnose demand-supply mismatches and margin leakages Shape omnichannel and fulfillment transformation strategies Align solutions to revenue growth, margin expansion, and CX outcomes End-to-End Deal Leadership Own the full sales cycle: Opportunity creation Qualification and shaping Contract negotiation and closure Cross-Functional Orchestration Domain experts (Finance, Supply Chain, CX, HRO) AI / Cognitive Ops teams Delivery and solutioning teams Bring together integrated TCS capabilities into a single client narrative Industry & Market Leadership Act as a thought leader in retail and consumer value chain transformation Stay current on: Demand volatility and inventory challenges AI in personalization, pricing, and supply chain Represent TCS in client forums, industry events, and advisory engagements What Success Looks Like Wins large, multi-tower transformation deals across Retail and CPG clients Builds a sustainable, high-quality pipeline aligned to revenue targets Establishes trusted advisor relationships at CXO level Drives measurable outcomes: Cost-to-serve reduction Inventory optimization & working capital improvement Revenue growth via CX and fulfillment excellence Improved forecast accuracy and demand responsiveness Must-Have Experience 15+ years in Retail / CPG sales across consulting, outsourcing, or transformation services Proven success in: Hunting and closing large deals (> $20M TCV) Managing complex, multi-stakeholder sales cycles Deep understanding of: Demand planning and merchandising Supplier ecosystems in consumer industries Strong relationships with CXO and GBS leadership What Sets You Apart Ability to sell end-to-end consumer value chain transformation Strong CXO storytelling across COO, CFO, CHRO, and CSCO agendas Ability to connect AI-led transformation to revenue and margin impact Strong commercial acumen and deal structuring capability Why This Role @ TCS Lead AI-led transformation of consumer value chains Own and shape large-scale omnichannel and supply chain transformation deals Leverage TCS’s scale, platforms, and engineering depth (IT + AI + Ops + Platforms) Be part of a new CXO-led sales model for autonomous GBS Salary Range is $200,000-$500,000 a year #J-18808-Ljbffr Tata Consultancy Services Limited