Accounts Receivable Specialist

Accounts Receivable Specialist

Join a growing shared services organization! CPAM Global is seeking an organized and motivated Accounts Receivable Specialist to join our accounting team. This role supports the firm's day-to-day accounts receivable and B2B collections activities across multiple offices, projects, and affiliated entities in a fast-paced professional services environment. The ideal candidate is proactive, detail-oriented, and comfortable communicating with both clients and internal teams regarding invoice status, payment timing, and account resolution. This position combines collections, customer service, account management, and problem-solving while maintaining strong client relationships and supporting overall cash flow performance. This role works closely with billing, accounting, project managers, branch managers, contracts, and leadership to help resolve billing issues, monitor aging receivables, support project-based billing operations, and assist with collection efforts across multiple entities and business lines.

Essential functions:

• Perform daily follow-up on outstanding invoices, delinquent accounts, and upcoming due balances
• Communicate professionally with clients regarding invoice status, payment timing, account discrepancies, and payment commitments
• Make outbound collection calls and send collection-related email communications
• Maintain detailed collection activity, payment commitments, and follow-up schedules to ensure timely resolution of outstanding balances
• Monitor AR aging reports and identify collection priorities and payment risks
• Work closely with billing, accounting, contracts, and project managers to resolve invoice disputes, support project-based billing activities, and manage receivables across multiple entities and business lines
• Process and apply customer payments accurately
• Assist with account reconciliations, client statement reviews, and open issue tracking
• Escalate unresolved collection issues when appropriate
• Support preparation of AR reports, dashboards, and collection updates for management
• Help maintain organized billing documentation and supporting records
• Support ongoing AR process improvements and departmental initiatives
• Other duties as assigned

Knowledge, skills, and abilities:

• 13 years of accounts receivable, billing, collections, or related accounting experience preferred
• Business-to-business (B2B) collections experience strongly preferred
• Experience in a professional services, engineering, construction, legal, or project-based billing environment is a plus
• Strong communication, customer service, and follow-up skills
• Ability to multitask and manage competing priorities in a fast-paced environment
• Strong organizational skills with high attention to detail and accuracy
• Comfortable working independently while collaborating across departments
• Strong analytical and problem-solving abilities
• Proficiency in Microsoft Office, particularly Excel and Outlook
• Experience with ERP/accounting systems required; Deltek, NetSuite, or similar ERP experience preferred
• Experience working within a multi-entity organization is a plus
• Associate degree or higher in accounting, finance, business, or related field is a plus

Preferred traits:

• Self-motivated with a strong sense of urgency and accountability
• Persistent and professional in collections follow-up
• Confident communicator comfortable interacting with clients and internal project teams
• Team-oriented with a positive attitude
• Adaptable and willing to learn new systems and processes
• High degree of professionalism, discretion, and trustworthiness

Compensation and benefits:

• Pay range: $29-$33 an hour
• Benefits: health, dental, and vision insurance, life insurance, 401(k) match, paid time off, and more

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Equal opportunity employer: race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, protected veteran status, or any other legally protected group.