Accounts Receivable/Deductions Specialist

Job Description

Job Description

The Chargeback & Deductions Specialist is responsible for managing, analyzing, and resolving customer chargebacks, deductions, and payment discrepancies.

Key Responsibilities

• Review, research, and resolve customer chargebacks, deductions, and short payments in a timely manner.
• Analyze deduction claims related to pricing discrepancies, shortages, returns, promotional allowances, freight claims, compliance fines, and other customer disputes.
• Validate supporting documentation and determine the legitimacy of deductions.
• Collaborate with Sales, Customer Service, Supply Chain, Logistics, and Finance teams to gather information and resolve disputes.
• Prepare and submit chargeback disputes and recovery documentation to customers.
• Monitor deduction aging and prioritize recovery efforts to maximize revenue collection.
• Reconcile customer accounts and maintain accurate records of deduction activity.
• Track deduction trends and identify root causes to reduce future occurrences.
• Generate regular reports on chargeback activity, recoveries, open balances, and aging metrics.
• Ensure compliance with company policies, customer agreements, and contractual terms.
• Support month-end closing activities by providing deduction reserves and account analyses.
• Assist with audits by maintaining organized documentation and supporting schedules.
• Recommend process improvements to enhance deduction management and reduce revenue leakage.

Qualifications

Education

• Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred.

Experience

• 2–5 years of experience in accounts receivable, chargeback management, deductions processing, or customer account reconciliation.
• Experience working with major retailers, distributors, or consumer goods customers is preferred.
• Experience with ERP systems such as SAP, Oracle, NetSuite, or Microsoft Dynamics is a plus