Guest Service Agent

Front Desk Guest Service Agent

Join our dynamic hospitality team as a Guest Service Agent, where your friendly demeanor and commitment to excellence will create memorable experiences for our guests. We are seeking a motivated and professional individual to provide exceptional service and ensure our guests feel welcomed and valued from check-in to check-out.

Key Responsibilities:

• Greet guests warmly and assist with check-in and check-out procedures
• Respond promptly to guest inquiries, requests, and complaints with professionalism and courtesy
• Manage reservations, cancellations, and modifications efficiently
• Provide information about hotel amenities, local attractions, and services
• Maintain accurate records of guest interactions and transactions
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
• Uphold hotel policies and standards to ensure a safe and welcoming environment

Skills and Qualifications:

• Previous experience in customer service or hospitality preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to remain calm and professional under pressure
• Proficiency with reservation systems and basic computer skills
• Flexibility to work various shifts, including evenings, weekends, and holidays
• High school diploma or equivalent; additional hospitality training is a plus

We foster a positive, inclusive work environment that values growth and development. Join us and be part of a team dedicated to delivering outstanding guest experiences and creating a welcoming atmosphere for all.

Employee Benefits Overview

We are proud to offer a comprehensive benefits package designed to support your well-being and preparing for your future. Here's a general description of the key benefits available to our employees:

• 401(k) with Employer Match: Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement.
• Health Insurance: Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 30 hours per week.
• Paid Time Off (PTO): We believe in work-life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments.
• Employer-Paid Life Insurance: We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you.
• Voluntary Life Insurance- Full time employees can opt to participate in additional Life Insurance.
• Voluntary STD / LTD - Full Time employees can opt in to participate in Long Term Disability, or short term disability.

We are committed to fostering a supportive and rewarding environment for all our employees, and these benefits are just one way we show our appreciation for your hard work and dedication.