Sr. Director, Search AI - Production Engineering

Sr. Director, Search AI - Product EngineeringWe exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. About the RoleWe are looking for a Senior Director to lead and evolve Coupang’s core search experience, powered by cutting-edge AI and machine learning.Search is at the heart of Coupang’s customer experience —shaping how millions of customers discover products every day. Improvements in search directly translate into better discovery, higher engagement, and meaningful business impact.In this role, you will own the end-to-end search experience - from product direction to ML systems to business outcomes. This role will shape how millions of customers find what they need and lead innovation in AI-powered search at scale and will drive some of the most important metrics in the company.This is a high-impact leadership role where you will drive innovation at scale, influence company-wide metrics, and lead a world-class team across engineering and machine learning.What You Will DoOwn and evolve Coupang’s search experience end-to-endDefine and execute the product and technical roadmap for searchDrive measurable impact on key business metricsLead and scale a multi-layer organization acrossPartner closely with Product, Design, and Business leaders to deliver best-in-class customer experiencesBuild and launch new search capabilities (01) while continuously improving existing systemsWhat We’re Looking ForRequired Qualifications10+ years of experience in software engineering and/or machine learningStrong product mindset with the ability to connect technical decisions to customer experience and business outcomesStrong experience owning user-facing ML products such as:SearchRecommendation systemsAds rankingMarketplace discoveryDemonstrated track record of driving measurable business impact (e.g., engagement, conversion, revenue)Deep understanding of search and recommendation systems, including:Ranking and retrievalRelevance and personalizationSystem tradeoffs (latency, recall, precision)Proven experience leading large, multi-team organizations (including managers of managers)Preferred QualificationsExperience in e-commerce or marketplace environmentsExperience leading global or multi-region teamsExperience building 01 products or new product surfacesBackground in fast-scaling consumer technology companiesPay & Benefits: Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation.  The base pay for this position ranges from $184,000/year in our lowest geographic market to $376,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience. General Description of All Benefits:  Medical/Dental/Vision/Life, AD&D insurance   Flexible Spending Accounts (FSA) & Health Savings Account (HSA)  Long-term/Short-term Disability  Employee Assistance Program (EAP) program  401K Plan with Company Match  18-21 days of the Paid Time Off (PTO) a year based on the tenure  12 Public Holidays  Paid Parental leave  Pre-tax commuter benefits  MTV - [Free] Electric Car Charging Station General Description of Other Compensation: “Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale. Equal Opportunities for AllCoupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate. Coupang is also committed to providing a safe work environment for its employees and its consumers.    If you need assistance and/or reasonable accommodation in the application of recruiting process due to a disability, please contact us at View email address on click.appcast.io.