Remote Customer Success Manager

Who are we? Sweep is an agentic workspace for Salesforce that makes complex configurations simple to see, govern, and scale. Our metadata agents keep context alive so AI delivers real business value. The result: clarity, control, and speed — by design. What will you do at Sweep? As a Customer Success Manager , you’ll own relationships with Sweep’s largest and most complex enterprise accounts. You’ll act as both strategic advisor and technical expert, ensuring seamless integration into each customer’s Salesforce ecosystem and long-term business success. Key Responsibilities Build trusted partnerships with executive sponsors and RevOps leaders across key accounts. Lead enterprise onboarding, technical configuration, and strategic enablement plans. Deeply understand each customer’s Salesforce infrastructure, data flow, and GTM strategy. Serve as the technical liaison between customer teams and Sweep’s Product, Engineering, and Support teams. Proactively monitor account health, usage trends, and adoption metrics to drive retention and expansion. Run quarterly business reviews, identify growth opportunities, and advocate for customer needs internally. Manage and drive annual customer contract renewals, maintaining long-term customer relationships and retention. Develop scalable best practices and playbooks for enterprise success and expansion. What We're Looking For? 5+ years of experience in Customer Success, Strategic Account Management, or Salesforce consulting for enterprise SaaS solutions or SI. Extensive Salesforce knowledge, including data model, automation, and advanced configuration. Salesforce Administrator certification (preferred). Proven ability to manage multi-stakeholder relationships across business and technical teams. Experience with complex integrations, security reviews, and compliance processes. Exceptional communication and executive presentation skills. Strategic thinker with a consultative mindset and the ability to translate business goals into technical execution. Sweep offers a competitive compensation package, including salary and equity components, with potential for variable incentives. Actual compensation is determined based on factors such as the candidate's skills, qualifications, and experience. In addition, Sweep provides a comprehensive and inclusive benefits package, which includes: healthcare, dental, vision, a 401(k) plan with matching contributions, flexible paid time off, team outings and more! The ideal candidate will work out of our New York City office on a flexible hybrid schedule. About Sweep: As a fast-growing, venture-backed startup, we are proud to be supported by top investors like Insight Partners and Bessemer Venture Partners. With teams in New York, Portugal, and Tel Aviv, we are a passionate, success-driven group that thrives on collaboration and innovation. Join us to be part of a dynamic, people-first community where we tackle complex challenges, take smart risks, and celebrate each other's successes. Learn more about our mission and culture on our About page .