Night Auditor

Job Description

Job Description

JOB SUMMARY:  The Night Auditor’s primary responsibility is to audit all house and guest accounts to ensure that they balance. The Night Auditor also prepares final reports for management and acts as a third shift Front Desk Associate by providing professional and courteous guest service.

SKILLS & KNOWLEDGE:

1. Must have the ability to provide professional and courteous guest service.
2. Must have good time management skills and the ability to work with minimal supervision.
3. Must have good organizational skills, the ability to multitask and strong attention to detail.
4. Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing.
5. Must have the ability to maintain a positive and professional attitude when handling guest situations.
6. Must have a working knowledge of computers and basic math skills.
7. Customer service experience preferred, but not required.

ESSENTIAL FUNCTIONS:

1. Assists all guests in a professional and courteous manner.
2. Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines.
3. Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00am the following morning.
4. Completes all credit card transmittals, direct bills, and no-show billings for the day.
5. Prepares all daily, monthly, and yearly reports required by the property.
6. May be required to set up and stock the breakfast area.
7. Acts as the manager on duty in the absence of the General Manager and/or Guest Service Manager.
8. Greets guests and processes hotel registration and other transactions promptly while maintaining confidentiality of all guest information.
9. Stays current on hotel accommodations, services and local attractions in order to effectively assist guests.
10. Performs all guest accounting functions according to established hotel operating procedures to ensure all guest and house accounts are complete and accurate.
11. Adheres to all established credit and inventory control procedures to minimize exposure to loss of revenue.
12. Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
13. Professionally and competently operates the telephone system according to brand standards while using proper etiquette and appropriate greetings.
14. Receives and processes telephone and walk-in reservations accurately.
15. Monitors the printer and fax machine to ensure prompt attention is given to documents received.
16. Conducts regular inspections of the front desk and public space and takes immediate action to correct any issues.
17. Maintains the cleanliness of the lobby area and performs laundry duties as needed.
18. Removes snow from hotel main entrance and sidewalks as needed.
19. Understands and applies all hotel safety and security procedures as required to maintain a safe and secure environment for employees and guests.
20. Keeps supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.
21. Performs all other duties as assigned.

OTHER CONSIDERATIONS:

1. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising guest satisfaction or essential business functions.
2. The intent of this job description is not to state or imply that the duties listed are the only duties that will be performed by the individual in this position. Associates will be required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor.
3. Compensation & Benefits

   The target pay range for this position is $17 per hour depending on experience and qualifications.

   This position offers both full-time and part-time opportunities with great flexibility. Some weekends or evenings may be required. Positions based in Illinois or Minnesota may be eligible for Earned Sick and Safe Time (ESST) or Paid Time Off (PTO) in accordance with applicable state and local laws.

   We offer benefits to our full-time positions after eligibility requirements have been met.

   • Medical Coverage : We offer medical insurance plan options with reduced premium rates available.
   • Health Savings Account (HSA) : Eligible employees may participate in a tax-advantaged HSA to support healthcare expenses.
   • Employee Assistance Program (EAP) : Confidential support services are available to all employees and their immediate family members.
   • Paid Time Off (PTO)

PHYSICAL DEMANDS ANALYSIS:

Summary

The Night Auditor works primarily indoors in a temperature-controlled environment. This position requires frequent sitting, standing, walking, lifting, carrying, bending and reaching throughout entire shift.  Hazards may include, but are not limited to, slipping and tripping, exposure variable temperatures, weather elements, computer terminals and standard cleaning chemicals.