Travel Manager

At Bishop-McCann (BMC), we create experiences that move people. As a global event and experience agency, we partner with clients to design and deliver meaningful moments that connect, inspire, and drive impact. Behind every experience is a team that values collaboration, innovation, and accountability. We believe our people are at the center of everything we do, and we are committed to building an environment where individuals can grow, contribute, and make a meaningful difference. Our Core Values: Curiosity: We go beyond conventional boundaries to deliver creative solutions and are always asking, listening, and learning. Collaboration: We believe teamwork drives greater results than that of an individual. Impact: We aspire to defy expectations and deliver the highest standards in the industry. Inclusion: We create an environment where every voice is valued, every perspective is welcomed, and everyone has a seat and a say at the table. Who You Are: You are a highly organized, service-driven travel professional who thrives under pressure and enjoys solving problems in real time. You bring deep GDS expertise, sound judgment, and a genuine passion for delivering a seamless travel experience. You enjoy managing the details, building strong client relationships, and staying calm and resourceful when travel plans change at a moment's notice. The Role at a Glance: Title: Travel Manager Reports to: Head of Travel Employment Type: Full Time, Exempt Location: Remote (U.S. business hours) — travel required (15%+) Key Responsibilities: Program & Client Management Develop and maintain strong client relationships built on trust and high-quality service. Provide clear, consistent communication and direction to our travel team, partnering with our Attendee Experience and Program Managers, along with our clients, to ensure a smooth travel experience for all attendees and associates. Lead program timelines and ensure all milestones and deliverables are met. Program Planning & Execution Follow established program preparation protocols and department procedures. Provide agent-assisted reservation fulfillment, including ticketing, exchanges, refunds, and voids. Provide live meeting support as outlined in the department guide and prepare flight records for ticketing. Prepare and maintain accurate Arrival & Departure (A&D) manifests, including air itineraries, updates, SABRE-to-Cvent queue processing, and quality control. Support onsite preparation and partner with our after-hours team to ensure seamless onsite air support. Oversee all program elements, including budgeting, site visits, travel, and onsite execution. Budget & Financial Management Develop and manage program budgets, ensuring alignment with client expectations. Track cost savings and avoidance throughout the program lifecycle. Ensure timely and accurate final billing and reconciliations. Provide post-program evaluations, reporting, and insights to clients and internal teams. Qualifications and Key Skills: Required 5+ years of experience working in GDS (Sabre). Strong computer skills and proficiency navigating multiple technology platforms. Ability to manage multiple programs simultaneously while maintaining accuracy and attention to detail. Domestic and international booking and ticketing experience. Strong listening, written, verbal, and interpersonal communication skills. Collaborative approach to partnering with internal teams, clients, and external partners. Ability to assess client needs and recommend strategic, service-focused solutions. Ability to work independently and collaborate as part of a team. Strong organizational skills with exceptional attention to detail and accuracy. A customer service expert who consistently delivers exceptional client experiences. Ability to manage stress, prioritize competing demands, and perform effectively under tight deadlines. Passion for the hospitality and air travel industries, with a commitment to delivering outstanding travel experiences. Willingness to travel up to 15%. Preferred: ARC certification and commitment to ongoing professional development and continuing education. Trams Back Office familiarity for billing and reporting needs. Client Relationship Management Organization & Attention to Detail Proactive Communication Budget & Financial Acumen Adaptability & Composure Why Join Us: A collaborative, people-first culture that values teamwork and connection. Opportunity to play a key role in delivering seamless, high-quality travel experiences. Fast-paced, dynamic environment with variety across programs and clients. Exposure to cross-functional teams and end-to-end program execution. A growing organization where your contributions make a direct impact. Opportunity to grow your travel industry expertise and take on increasing responsibility. #J-18808-Ljbffr Bishop-McCann