Quality Assurance Team Lead

About Shamrock Trading Corporation Shamrock Trading Corporation is a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology. About Shamrock Trading Corporation Shamrock Trading Corporation is a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology. Shamrock’s mission since the start has been to create value and success for our customers, our partners and our people. Strong ethics, dedication to our customers and close attention to the marketplace are critical to the success and growth of the Shamrock brands. Shamrock is headquartered in Overland Park, Kansas, with multiple offices throughout the U.S. Overland Park is a great place to live, work and play, being conveniently located within driving distance of everything Kansas City has to offer. Housed within the heart of Overland Park, our offices include 4 gorgeous towers on the East and West sides of Metcalf Ave. With a heavy community presence and a winning culture, Shamrock is a great place to work in Overland Park! Why You’ll Love Working Here Our award-winning culture is a testament to our commitment to growth, recognition and empowerment. From day one, we prioritize employees first, encouraging them to think and act like owners and providing endless opportunities for growth and self-development, both personally and professionally. Shamrock has been recognized as one of America’s 2025 “Most Loved Workplaces” by Newsweek. Benefits Training and Development: Ongoing training and professional development opportunities Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits Financial: Generous company 401(k) contributions and employee stock ownership after one year Work-Life Balance: Competitive PTO and fully paid time off opportunities to volunteer within your community About The Role We are seeking an experienced audit, risk, and operations leader to establish and direct our Internal Audit and Quality Assurance function supporting both domestic and international factoring operations. This role will be responsible for developing a comprehensive audit and quality assurance framework that promotes operational excellence, effective risk management, regulatory readiness, and adherence to company policies and procedures. The successful candidate will build a scalable audit and quality assurance program, perform independent assessments of key operational processes, identify control and efficiency improvement opportunities, and develop a high-performing team responsible for ongoing oversight across funding, collections, client onboarding, collateral administration, and operational support functions. This position will partner closely with Executive Leadership, Operations, Credit, Risk Management, Compliance, and Technology teams to strengthen operational controls, enhance process consistency, and support the organization’s growth objectives. What You’ll Do Internal Audit Leadership Establish and lead the Internal Audit and Quality Assurance function for domestic and international factoring operations. Design and implement a risk-based audit methodology encompassing operational, financial, compliance, fraud, and procedural risks. Perform enterprise-wide operational risk assessments and develop annual audit plans and testing schedules. Conduct independent audits and reviews of key business processes, controls, and operational activities. Evaluate adherence to policies, procedures, delegated authorities, and risk management standards. Develop audit programs, testing procedures, workpapers, documentation standards, and reporting protocols. Present audit findings, root causes, risk assessments, and recommendations to executive management. Monitor management action plans and validate remediation efforts. Quality Assurance Oversight Design and implement a comprehensive quality assurance framework across all factoring operational functions. Establish quality standards, performance scorecards, key quality indicators (KQIs), and reporting dashboards. Conduct quality reviews of funding, servicing, collections, onboarding, documentation, and collateral administration activities. Monitor adherence to operational procedures, service-level expectations, and documentation requirements. Identify trends, recurring deficiencies, training opportunities, and process improvement initiatives. Develop ongoing monitoring and continuous review programs to enhance operational consistency. Factoring Operations Audit & Review Provide Audit And Quality Oversight Of Accounts receivable purchase and verification processes Reserve administration and reconciliation activities Funding approvals, controls, and disbursement procedures Dilution analysis and monitoring practices Credit approval processes and portfolio administration Fraud detection, prevention, and escalation controls Client onboarding and KYC documentation Customer concentration monitoring Collateral management and reporting International factoring transactions Cross-border operational procedures and control environments Vendor and third-party operational processes, where applicable Risk Management & Compliance Assess operational controls designed to mitigate fraud, credit, operational, legal, and reputational risks. Evaluate compliance with internal policies, procedures, and governance standards. Partner with Risk Management and Compliance teams to address identified control weaknesses and process gaps. Support external audits, examinations, and regulatory reviews. Assist in developing and strengthening the organization’s overall control environment. Recommend best practices and control enhancements aligned with industry standards. Team Leadership & Development Recruit, develop, and lead a high-performing Internal Audit and Quality Assurance team. Establish team structure, roles, responsibilities, and performance expectations. Create training programs, career development pathways, and audit/QA methodologies. Foster a culture of accountability, continuous improvement, operational excellence, and professional growth. Establish meaningful performance metrics and productivity standards. Operational Excellence & Process Improvement Identify opportunities for automation, workflow optimization, and process standardization. Analyze audit results, quality trends, operational losses, and performance metrics. Conduct root-cause analysis and recommend sustainable corrective actions. Collaborate with Technology and Operations teams to implement scalable monitoring and reporting solutions. Promote continuous improvement initiatives across all factoring platforms and operational teams. What You’ll Bring Bachelor's degree in Accounting, Finance, Business Administration, Risk Management, or a related field. 10+ years of experience in commercial finance, factoring, asset-based lending, internal audit, operational risk management, compliance, or related disciplines. 5+ years of leadership experience managing audit, quality assurance, operational risk, or control functions. Demonstrated success establishing or significantly enhancing audit, quality assurance, or risk management programs. Strong knowledge of factoring operations, accounts receivable financing, and commercial finance processes. Experience evaluating operational controls and identifying process, fraud, and compliance risks. Strong analytical, investigative, problem-solving, and decision-making skills. Excellent communication, presentation, and executive reporting abilities. Proven ability to influence stakeholders and lead organizational change. What Will Set You Apart Direct experience within domestic and international factoring organizations. Experience in commercial finance, asset-based lending, trade finance, or specialty finance environments. Knowledge of risk management frameworks, internal control methodologies, and quality management systems. Experience leveraging data analytics, exception reporting, and continuous monitoring tools. Professional certifications preferred: CIA (Certified Internal Auditor) CPA (Certified Public Accountant) CISA (Certified Information Systems Auditor) CRCM (Certified Regulatory Compliance Manager) CFA (Chartered Financial Analyst) CFE (Certified Fraud Examiner) #J-18808-Ljbffr