Production Support Engineer

Production Support Engineer

Category: Software Development/ Engineering

Main location: United States, Pennsylvania, Pittsburgh

Position ID: J0726-2222

Employment Type: Full Time

Position Description:

Looking for Database and Unix Production support Engineer

As a Production Support Engineer, the candidate will be responsible for ensuring the stability, reliability, and efficiency of production systems and applications. The candidate will work closely with development and operations teams to troubleshoot issues, deploy fixes, and implement enhancements to our production environment.

This role must be filled at the client site 5 days per week in Pittsburgh PA.

For this role on this particular client engagement, employer sponsorship of immigration-related visa and/or green card status as part of the PERM process will not be available

Job Duties & Responsibilities:

Continuously monitor production systems and applications for performance issues or errors and promptly troubleshoot and resolve identified problems.

Resolving production issues by analyzing root causes, assessing tickets, and collaborating with cross functional teams, ensuring SLA adherence as per Organization standards.

Work with Business users and Application Production Support team to handle the application issues and user requests.

Create Incidents, Change Requests, release documentation to ensure smooth transitions with minimal downtime.

Create documentation for support procedures, system configurations, and incident resolutions.

Scheduling the mainframe CA7 jobs and monitoring them during support hours.

Perform configuration checks, input file validations, and troubleshooting on Linux servers in the application to ensure seamless operations.

Analysis, design and development modules with Oracle, PL/SQL, Informatica and SQL.

Tuning PL/SQL Blocks & queries using hints and utilities such as DBMS_PROFILER, Explain Plan.

Familiar with UNIX functions and writing Shell Scripts and Scheduling jobs using Cron tabs.

Respond to and manage incidents and outages, ensuring minimal disruption to services and user impact.

Effectively communicate with stakeholders, including users, developers, and other team members, to ensure clear information flow and effective issue resolution.

Environment:

Database: Oracle, MySQL

Programming & Scripting: Java, Python, SQL, PL/SQL, Linux Shell Scripting, Unix commands

ETL & Data Integration: ETL knowledge is added advantage

Platform: Linux, Windows

Servers: Tomcat application server, Apache, Windows application servers, Windows IIS server

#DICE

#LI-SG2

Other Information:

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $46,900.00 $95,700.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include:

. Competitive compensation

. Comprehensive insurance options

. Matching contributions through the 401(k) plan and the share purchase plan

. Paid time off for vacation, holidays, and sick time

. Paid parental leave

.Learning opportunities and tuition assistance

. Wellness and Well being programs

Skills:

• Oracle

• Unix

• Communication

• Java

• Production Support

What you can expect from us:

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on click.appcast.io . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.