Manager of Support Services, AVES

Manager of Support Services We are seeking a Manager of Support Services to join our Leadership Team. In this role you will oversee hospital operations, manage logistics and resources, ensure compliance with regulations, and lead a team dedicated to supporting high-quality patient care while contributing to the hospital’s strategic growth and mission. About the Role: The Manager of Support Services reports directly to the Hospital Director and Medical Director and oversees all operational functions of Support Services, ensuring infrastructure, equipment, materials, and systems are maintained for high-quality patient care. Essential Functions: The role includes oversight of equipment management, safety and regulatory compliance, facilities management, inventory and supply management, administrative and operational support, and leadership and strategic responsibilities. Equipment Management Monitor and respond to equipment-related requests. Troubleshoot issues and coordinate shipping, tracking, and replacement when needed. Maintain accurate equipment inventory and tracking. Schedule and oversee preventative maintenance and servicing. Manage service contracts with vendors and repair providers. Safety and Regulatory Compliance Ensure safety protocols are maintained for patients, clients, and staff. Monitor incident reporting and assist with Root Cause Analysis when required. Support new hire orientation and safety training programs. Ensure completion of required safety checks and regulatory training. Maintain compliance documentation including OSHA records, SDS, hazardous waste tracking, radiation monitoring, rabies exposure documentation, and adverse event reports. Manage injury reports, Workers’ Compensation documentation, and employee retraining when needed. Facilities Management Conduct routine facility walk-throughs to ensure safety and operational readiness. Monitor and respond to facilities-related service requests. Coordinate repairs, preventative maintenance, and vendor services. Maintain relationships with landlords, property managers, and contractors. Ensure compliance with state and local permits and facility regulations. Oversee third-party service providers including custodial, IT, and maintenance vendors. Support facility planning, storage management, and expansion or renovation projects. Inventory and Supply Management Oversee ordering, tracking, and organization of hospital inventory including pharmacy supplies, blood products, medical equipment, and patient care supplies. Ensure DEA compliance for controlled substances, including cycle counts, discrepancy reporting, and proper disposal. Conduct quarterly inventory audits. Oversee invoice reconciliation and inventory documentation. Administrative and Operational Support Support hospital leadership with operational initiatives and assigned projects. Maintain and organize hospital Standard Operating Procedures (SOPs). Assist with development and implementation of policies and procedures. Attend leadership and operational meetings. Research and implement new vendors, equipment, and operational solutions as needed. Leadership and Strategic Responsibilities Demonstrate strong leadership, communication, and team-building skills. Maintain operational accountability for Support Services functions. Identify opportunities for operational improvement and strategic initiatives. Collaborate with leadership to implement operational strategies and performance improvements. Promote a patient-centered approach across clinical and operational teams. Support recruitment, retention, and employee engagement. Participate in planning and implementation of new hospital services or programs. Maintain knowledge of regulatory requirements and industry best practices. Qualifications 4-year degree from an accredited university in Healthcare Administration, Business Administration, or related major. Minimum five years of progressive leadership experience in veterinary hospital operations, healthcare operations, facilities management, or inventory management. Experience working in a fast-paced veterinary specialty or emergency hospital environment preferred. Strong leadership and organizational skills. Ability to manage multiple operational priorities in a high-volume clinical environment. Excellent interpersonal, communication, and problem-solving skills. Working knowledge of regulatory requirements relevant to veterinary hospitals. Knowledge of building systems including electrical, HVAC, plumbing, and mechanical systems. Ability to adapt to evolving operational needs within veterinary medicine. Basic computer proficiency including Microsoft Office and other business software systems. Fluent English skills (speaking & reading) are required; fluency in multiple languages a plus. Benefits Include 401(k) with matching. Health, Dental, and Vision insurance. Health Savings Account (HSA) / Flexible Spending Account (FSA). Life and Disability insurance. Paid Time Off (PTO) and Holidays. Employee Assistance Program and Discounts (including Pet Discount). Professional development and tuition assistance. Uniform stipend. Retirement plan. Schedule Full Time Monday - Friday 5 x 8 hour shifts Compensation $68,000-$80,000, based on experience/skills #J-18808-Ljbffr Ethos Veterinary Health