Customer Service Specialist

Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way. We are a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.

Job Purpose and Impact

The Senior Professional, Platform Engineering job designs, develops and maintains digital technology infrastructure to support information technology applications and services. With minimal supervision, this job collaborates with cross functional teams to define, design and implement new features to meet user needs and business goals, and upgrade existing platforms to improve performance and functionality through writing clean, efficient and scalable code and troubleshooting and debugging complex issues. This job also participates in code reviews to maintain high code quality and share knowledge with platform engineering team members.

Essential Functions

• AUTOMATION: Leads the application of internal software deployment platform, continuous integration or continuous delivery pipeline and twelve factor development methodology to automate the deployment process, ensuring smooth and reliable releases.
• COLLABORATION: Partners with cross functional team of product managers, designers and other engineers to gather complex requirements and deliver solutions that meet business needs.
• TESTING & DEBUGGING: Writes and maintains complex unit tests and integration tests, and performs debugging to maintain the quality and performance of the software, applying test driven development as needed.
• CONTINUOUS IMPROVEMENT: Recommends options for improving the software development and deployment processes, and implements the approved standards to improve efficiency and reliability.
• DOCUMENTATION: Creates and maintains comprehensive documentation for complex software applications, deployment processes and system configurations.
• TECHNICAL SUPPORT: Provides technical support and troubleshooting for complex issues with deployed applications to ensure minimal downtime and fast resolution.

Minimum and Preferred Qualifications

Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.

Preferred Qualifications

Proven experience with API management platforms such as Kong, Broadcom Layer7, Google Apigee, or equivalent technologies.

Strong understanding of API gateway architecture, traffic management, rate limiting, and security policies.

Expertise in API lifecycle management, including design, publishing, versioning, and retirement.

Hands-on experience with authentication and authorization standards (OAuth 2.0, JWT, OpenID Connect).

Proficiency in automation and scripting for API deployment and configuration (Python, Shell, Ansible).

Familiarity with CI/CD integration and DevOps practices for API platforms.

Knowledge of monitoring and analytics for API performance and usage (e.g., Prometheus, Grafana).

Exposure to cloud-native API solutions and containerization (Docker, Kubernetes).

Strong troubleshooting skills and ability to lead complex API platform initiatives.

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Additional Candidate

The expected salary for this position is $105,000.00 - 160,000. Compensation varies depending on a wide array of factors including but not limited to the specific location, certifications, education, and level of experience.
The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled. This position is eligible for a discretionary incentive award. The
incentive award amount is dependent upon company performance and your personal performance.

Minnesota Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law.

Equal Opportunity Employer, including Disability/Vet.

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