Customer Service Specialist

Description Amazon Web Services (AWS) Edge Services, Perimeter Protection & Content Delivery provides solutions that help customers secure, accelerate, and protect their applications from a variety of attacks and exploits by leveraging the distributed AWS edge and services like Amazon CloudFront, Web Application Firewall (WAF), DDoS Protection, and Bot mitigation. AWS Perimeter Protection & Content Delivery services are native services that protect and deliver applications both in the cloud and outside of the AWS infrastructure. They leverage massive network capacity and infrastructure, fully managed distributed software, and advanced threat intelligence gathering capabilities to provide security, performance, reliability, and scalability to applications of all kinds. Description Amazon Web Services (AWS) Edge Services, Perimeter Protection & Content Delivery provides solutions that help customers secure, accelerate, and protect their applications from a variety of attacks and exploits by leveraging the distributed AWS edge and services like Amazon CloudFront, Web Application Firewall (WAF), DDoS Protection, and Bot mitigation. AWS Perimeter Protection & Content Delivery services are native services that protect and deliver applications both in the cloud and outside of the AWS infrastructure. They leverage massive network capacity and infrastructure, fully managed distributed software, and advanced threat intelligence gathering capabilities to provide security, performance, reliability, and scalability to applications of all kinds. The Go-To-Market Specialist (GTMS) will be responsible for defining, building, and deploying scalable programs and specific go-to-market strategies that drive the acceleration of customer adoption and support sales activities for our customers and partners. The Edge Perimeter Protection & Content Delivery GTMS will facilitate the enablement of business development, sales, and solution architecture with specific customer centric value propositions. They will act as the voice of the customer/partner, relaying requirements to the product management and development teams. The GTMS will be a part of a global team working closely with other business development, sales, marketing, and partner teams. This position will also work across domains to include adjacent services like application acceleration, networking/hybrid edge, security, and others to drive vision around solutions to common challenges, use cases, and outcomes that help customers innovate, simplify and execute workloads leveraging the AWS edge. The Headline on responsibilities and team interactions sections are preserved in the following sections. The next sections outline key responsibilities and team context for this role. Key job responsibilities As a GTMS, your responsibilities will focus on finding new markets for our services, working to build repeatable solutions for our sales team to use to delight customers and planning for future services and solutions. In this role, your key responsibilities will include: Building and maintaining strategic business development plans for the Perimeter Protection portfolio and ensure it is well aligned across AWS. Helping to define customer engagement motions for various market segments, customer profiles, and industries. Executing the strategic business development plan while working with key internal stakeholders (e.g. sales teams, product/service teams, legal, marketing, support, etc.). Coordinating the incubation and launch of new services. Being a part of the core team that works with early adopter customers to ensure we have strong references at launch. Driving campaigns, programs, and processes that create interest, enthusiasm, and adoption of our services. Implementing plans to ensure sales and partner readiness and enablement as our services evolve and grow as an educator and evangelist. Understanding the technical, operational, and business requirements of our customers and work closely with the internal development teams to guide the direction of our product offerings with data, customer anecdotes, and observations. A day in the life About The Team Our team consists of a combination of Go-To-Market/Business Development and Solution Architect Specialists that have decades of experience in Content Delivery, Application Acceleration, Security and Media. We are passionate and enthusiastic domain experts that enjoy evangelizing these technologies to sellers and builders inside AWS and with customers and partners to help them realize the full potential of building in the cloud. The Worldwide Specialist Organization (WWSO) works backwards from customers to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses, and pride themselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Mentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture: Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. AWS is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team. You may also reach them directly by visiting please Basic Qualifications 6+ years of Go-To-Market, Business Development, Sales, or Consulting experience Experience influencing internal and external stakeholders Experience developing strategies that influence leadership decisions at the organizational level Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications Experience interpreting data and making business recommendations A deep understanding of, and experience with, key Edge, Media, and Content Delivery technology and workflows. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at USA, GA, Atlanta - 147,900.00 - 200,100.00 USD annually USA, IL, Chicago - 147,900.00 - 200,100.00 USD annually USA, MA, Boston - 147,900.00 - 200,100.00 USD annually USA, OR, Portland - 147,900.00 - 200,100.00 USD annually USA, TX, Austin - 147,900.00 - 200,100.00 USD annually USA, TX, Dallas - 147,900.00 - 200,100.00 USD annually USA, VA, Arlington - 147,900.00 - 200,100.00 USD annually USA, WA, Seattle - 147,900.00 - 200,100.00 USD annually Company - Amazon Web Services, Inc. Job ID: A10443715 #J-18808-Ljbffr