Hotel General Manager

Job Description

Job Description

The General Manager (GM) is primarily responsible for overseeing all aspects of the hotel in accordance with our vision and mission statement and core values. The General Manager’s responsibilities include the maximization of financial performance, guest satisfaction, and staff development within established quality standards. The General Manager is also responsible for the hiring and training of all hotel staff. As a leader, we’re looking for a self-starter and understand that the position requires 24-hour availability.

Compensation:

$115,000

Responsibilities:

• Oversee daily operations, including room bookings, event planning, and maintenance.
• Handle guest complaints and queries, promoting exceptional customer service.
• Lead staff training meetings and ensure operational checklists and safety protocols are followed.
• Oversee budgets, maximize revenue, and manage financial records to achieve financial goals.
• Perform administrative duties, such as payroll, bank deposits, and completing operational checklists.

Qualifications:

• Proficient in Microsoft Office; Excel, Word, Outlook, PowerPoint
• High school diploma or general education degree (GED); OR one to three years related experience and/or training; OR equivalent combination of education and experience
• 1 -3 years of previous experience as a hotel manager, assistant manager, or department manager preferred.
• Physical ability to lift and move up to 25 pounds occasionally.
• Strong leadership and interpersonal skills with a proven ability to manage teams effectively.

About Company

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!