General Service Front/Back Shop.

Company Description

Monro's family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.


Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company's regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.


Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.


Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America's leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We're looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.


Destination Monro -Your Career is Here!


Job Description

Responsibilities:

General Service - front and back shop

Salary Range: $ 16.00 - $ 19.00 per hour. This role is eligible for additional incentives.

• Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.
• First point of contact for guests on the phone and in the store. Responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling
• process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.
• Under the direction of management, assists in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
• This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to guest service issues, guest complaints, and/or business opportunities.
• Able to understand and effectively communicate all products and services Monro offers to guests.
• Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
• Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Maintain an organized and neat guest waiting area.
• Other duties as assigned.

Qualifications

Qualifications:

General Service Front and Back Shop

• High School Diploma or equivalent.

• Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

• ASE certification and State Inspection license (where applicable) preferred.

• Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer's vehicles to conduct test drives.

• Required to own a basic set of tools or participate in Monro's tool purchase program.

Additional Information

Benefits

• Performance based incentives

• Paid vacation and holidays for Full-Time Teammates

• Reimbursement for ASE Certifications

• Reimbursement for State Inspection Licenses, where applicable

• 401k eligibility immediately upon hire

• Direct Deposit

• Employee Discounts

• Healthcare, Vision, and Dental for Full time teammates

• Employee Access Perks

• Career Advancement Opportunities

Your next Destination!

Growth Opportunity:

At Monro we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.