Family Support Program Manager - UT

Job Description

Job Description

The Family Support Program Manager partners with the Family Support Program Director to implement program strategy through effective operations, service delivery, and team leadership. This role supervises Family Support Practitioners, oversees assigned family support programs, ensures service quality and TBRI® fidelity, and maintains a direct service caseload serving pre- and post-permanency families.

Key Responsibilities

Leadership & Supervision

• Supervise, coach, train, and evaluate Family Support Practitioners.
• Conduct regular 1:1 meetings, support caseload management, and ensure adherence to agency policies, procedures, and TBRI® practices.
• Participate in recruitment, onboarding, performance management, and employee development.
• Review and approve timesheets, mileage, and expenses.

Program Operations

• Oversee day-to-day program implementation and service delivery.
• Coordinate referrals, intake, service access, and transitions with clinical and community partners.
• Monitor program outcomes, maintain accurate records and reports, and ensure compliance with licensing, contract, and audit requirements.
• Support program planning, budget tracking, and continuous quality improvement efforts.
• Build and maintain relationships with community agencies, stakeholders, and partner organizations.

Direct Service

• Maintain an assigned caseload.
• Deliver TBRI® Caregiver Training and facilitate Implementation & Connection Groups.
• Provide in-home coaching and support to reunified biological, foster, adoptive, and kinship families.
• Provide support services via phone, email, virtual platforms, and in person.
• Travel to meetings, trainings, family sessions, and program activities as needed, including occasional evenings and weekends.

Required Qualifications

• Bachelor's degree in Social Work, Psychology, Human Development, or a related human services field.
• Minimum two years of experience in adoption, child welfare, family support services, or a related field.
• Minimum one year of leadership, supervision, training, or mentoring experience.
• Knowledge of complex developmental trauma, trauma-informed care, child development, permanency, adoption, guardianship, and family support practices.
• Demonstrated ability to train, coach, and build effective relationships with families, children, staff, and community partners.
• Strong communication, facilitation, assessment, organizational, analytical, and problem-solving skills.
• Ability to work independently, exercise sound judgment, manage multiple priorities, and maintain strict confidentiality.
• Proficiency with Microsoft Office, Excel, Zoom, and database applications.
• Ability and willingness to travel and work occasional evenings and weekends.
• Valid driver's license, reliable transportation, and ability to meet agency driving requirements.

Preferred Qualifications

• Master's degree in Social Work, Psychology, Human Development, or a related field, and/or LCSW credential.
• TBRI® Practitioner accreditation through the TCU Karyn Purvis Institute of Child Development.
• Five or more years of experience serving children and families.
• Bilingual Spanish proficiency.
• Lived experience as an adoptive, foster, or kinship parent.
• Residence within or near the service region.

Knowledge, Skills & Abilities

• Demonstrated leadership, initiative, accountability, and ownership.
• Ability to make sound decisions, analyze complex situations, and develop practical solutions.
• Strong diplomacy, networking, collaboration, and relationship-building skills.
• Ability to adapt effectively to changing priorities and evolving program needs.
• Excellent written, verbal, facilitation, and public speaking skills.
• Commitment to equity, inclusion, family-centered practice, and cross-functional collaboration.
• Ability to maintain confidentiality of employee, client, and organizational information.

Other duties as assigned.

What We Offer

As a nonprofit organization, we are mission driven, and our employees are highly engaged in the work they do. The best reward is when our efforts payoff and our youth find lasting connections with an adult.

• We offer a great culture and a full benefits package too. We value the need for work life balance offering four (4) weeks of PTO, 10+ paid holidays per year, plus much more --  that's 30 paid days off per year! Our benefits include:
• Health Insurance
• Dental & vision insurance
• 100% Paid life, long-term and short-term disability insurance
• Flexible Spending Accounts for healthcare and childcare
• Health Savings Accounts
• 401k with matching contributions & immediate vesting
• Flexible work arrangements available on case-by-case basis
• Employee Assistance Program
• Discount programs
• Paid Parental Leave

The annual pay range for this position is $50,000 - 60,000*

*Actual hiring range may vary based on qualifications.

Candidates should submit a cover letter.

Raise the Future is more than an equal opportunity organization. We are committed to diversity and building an inclusive environment for people of all backgrounds and ages. We are taking steps to meet that commitment in our employment practices, especially for members of traditionally underrepresented communities, including women, people of color, LGBTQ+ individuals, and people who are differently-abled.