Application Support Manager

Application Support Manager Category: Service Desk / End User Services Main location: United States, Virginia, Fairfax Position ID: J0426-1205 Employment Type: Full Time Position Description: We are seeking an experienced Applications Support Manager to lead a team responsible for providing Tier II support for a wide range of enterprise applications. This includes web applications, imaging and archiving tools, client‑server platforms, and specialized server‑based systems. The ideal candidate will have experience coordinating with Tier III engineering teams, managing application support operations, and ensuring stable, reliable performance across modern and legacy environments. Responsibilities Lead and manage the team responsible for Tier II support for enterprise applications across multiple functional areas. Oversee troubleshooting, incident resolution, and technical analysis for web, client‑server, imaging, archiving, and other specialized applications. Coordinate with Tier III support teams on complex issues requiring engineering‑level expertise. Ensure timely, high‑quality application support that aligns with organizational service levels and end‑user expectations. Provide leadership and direction to application support staff, fostering continuous improvement and operational excellence. Support full lifecycle processes, including releases, upgrades, maintenance activities, and issue tracking. Maintain effective communication channels with stakeholders to ensure transparency and alignment on support activities and priorities. Required Qualifications ITIL Foundation Certification (or higher). Demonstrated experience with the full Software Development Lifecycle (SDLC) across applications similar in complexity and scale to large enterprise environments. At least five years of experience supporting both modernized and legacy applications within a structured IT environment. Experience managing and leading application support teams with diverse technical skill sets. Ability to obtain and maintain a Secret‑level security clearance (or currently holding one). Preferred Qualifications SAFe Agile certification. CompTIA Security+ certification. Ideal Candidate Attributes Strong leadership skills with the ability to mentor and guide technical teams. Excellent troubleshooting and analytical abilities. Strong communication and stakeholder‑management skills. Experience navigating complex enterprise environments and balancing competing priorities. Skills Tier 2 Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. #J-18808-Ljbffr CGI Technologies and Solutions, Inc.