Director of Human Resources

Description

Harbor Care seeks a compassionate and collaborative Director of Human Resources to play a vital role in advancing our mission and vision by leading the Human Resources function and translating organizational priorities into effective workforce practices, programs, and systems.

This position is responsible for HR strategy and operations, employee relations, talent acquisition and retention, performance management, compensation and benefits, learning and development, workforce compliance, credentialing, employee engagement, and HR systems while serving as a trusted advisor to organizational leadership. The Director ensures that HR practices support Harbor Care's philosophy of care and values of compassion, respect, collaboration, and transparency and contribute to a strong, accountable, and engaged workforce.

Location and Schedule: This full-time position is based in Nashua, NH with the opportunity to work a hybrid schedule.

What You'll Do

• Provide leadership and direction for the Human Resources function, establishing priorities, service standards, and accountability for HR operations.
• Advise the CEO, executive leaders, and managers regarding workforce planning, employee relations, organizational structure, performance, and people-related risk.
• Lead complex employee relations matters and workplace investigations and provide guidance regarding corrective action, performance improvement, and termination decisions.
• Develop, maintain, interpret, and consistently administer HR policies and employment practices.
• Lead organizational performance-management processes and strengthen manager capability in setting expectations, providing feedback, coaching, and accountability.
• Oversee talent acquisition, onboarding, retention, succession planning, and workforce-development practices.
• Lead compensation and benefits strategy and administration in partnership with Finance, external advisors, and vendors, with attention to internal equity, external competitiveness, affordability, and employee needs.
• Develop and oversee employee engagement, recognition, learning, leadership development, and retention initiatives.
• Oversee workforce compliance processes, HR records, credentialing activities, required screenings, leaves, accommodations, and other employment-related requirements.
• Establish and monitor HR metrics, including turnover, vacancies, time-to-fill, retention, employee relations trends, engagement, and other workforce indicators; use data to recommend improvements.
• Evaluate HR technology, processes, workflows, and service delivery and implement improvements that increase efficiency and employee experience.
• Partner closely with Compliance, Finance, Operations, and program leadership on organizational risk and workforce matters.
• Develop HR team capabilities, establish clear responsibilities, and provide coaching and supervision to HR staff.
• Manage relationships with benefit brokers, insurers, HR vendors, consultants, and employment counsel as appropriate.
• Monitor changes in employment laws and regulations and ensure policies and practices are reviewed and updated appropriately.
• Support organizational change initiatives, restructures, leadership transitions, and workforce planning.
• Promote a workplace culture consistent with Harbor Care's mission, philosophy of care, values, and Employee Engagement Principles.
• Duties and responsibilities may be adjusted to ensure alignment with funding requirements and organizational objectives.

Core Competencies and Skills

• Compassionate Service: Approaches work with empathy and a commitment to making a positive impact on clients, colleagues, and community.
• Respect & Dignity: Treats all individuals with dignity and values personal experiences, identities, and perspectives.
• Collaborative Mindset: Works cooperatively with others to achieve common goals.
• Effective Communication: Communicates clearly and honestly to build trusting relationships.
• Integrity & Accountability: Acts ethically, takes responsibility for actions, and follows through on commitments.
• Adaptability & Innovation: Encourages thoughtful risk taking, demonstrates curiosity, and embraces change

Why Join Harbor Care?

Are you looking for a career where you can make a meaningful impact every day ? At Harbor Care, we believe everyone deserves the opportunity to live safe, stable, and healthy lives filled with purpose, respect, and dignity. Our team is dedicated to creating a safe, supportive, and collaborative environment where employees can make a meaningful impact every day while helping strengthen the communities we serve. Harbor Care is an innovative, mission-driven nonprofit providing housing, healthcare, behavioral health services, and substance use treatment across New Hampshire. We believe that stable housing combined with integrated support services creates lasting pathways out of homelessness and toward recovery.

Requirements

What We're Looking For

Qualifications and Experience

Experience:

• Minimum of 7 years of progressively responsible HR experience, including at least 3 years in an HR leadership or management capacity.
• Broad HR experience encompassing employee relations, performance management, talent acquisition, compensation and benefits, compliance, and organizational development.
• Demonstrated experience advising senior leaders on complex workforce matters.
• Experience leading workplace investigations and managing high-risk employee relations issues.
• Healthcare, behavioral health, human services, nonprofit, or similarly regulated-sector experience strongly preferred.
• Experience supervising HR professionals and managing external HR partners and vendors.
• An equivalent combination of education, training, and relevant experience may be considered.

Education:

• Bachelor's degree in Human Resources, Business Administration, Organizational Leadership, or related discipline required, or equivalent combination of education and significant relevant experience.
• Master's degree in Human Resources, Business Administration, Organizational Development, or related discipline preferred.

Certifications/Licensure:

• SHRM-CP, SHRM-SCP, PHR, SPHR, or comparable professional HR certification preferred; senior-level certification strongly preferred.

Harbor Care values diverse experiences and backgrounds. Equivalent combinations of education, work experience, military service, volunteer work, internships, and transferable skills may be considered.