Guest Services Representative

Job Title

Guest Services Excellence

· Greet and assist guests with check-in/check-out procedures, ensuring a personalized and efficient experience.

· Address and resolve guest questions, concerns, and special requests promptly.

· Exhibit all conduct in accordance with Mississippi Gaming regulations and SSC.

PBX Operation & Phone Etiquette

· Manage the telephone system (PBX): route calls, take messages, and provide accurate information—in a tone that says, "we've got you."

· Maintain call logs and follow up on missed calls or voicemail inquiries within established service standards.

Player Services Coordination

· Handle player's club inquiries and enrollment; educate guests on tier benefits, promotions, and point redemptions.

· Collaborate with the casino's Player Development team to streamline reward issuance and problem-solve account issues, ensuring every guest plays (and stays) happy.

Marketing & Promotions Support

· Assist marketing with promotional events: setup, guest engagement, and post-event follow-through when scheduled.

· Distribute promotional materials, explain current offers, and sign-up guests for upcoming events—because the only thing better about today is knowing about tomorrow's party.

Cross-Functional Collaboration

· Coordinate with Food & Beverage, Security, Housekeeping, and Marketing to anticipate guest needs and uphold safety and cleanliness standards.

· Provide feedback and ideas to leadership on enhancing offerings, drawing on your front-line insights.

Administrative Duties

· Maintain accurate logs (guest complaints, etc).

· Process cash or comp transactions in compliance with casino policies.

· Other duties as assigned.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.