Customer Support Specialist

Job Description

Job Description

At Associated Property Counselors, LTD we are seeking a reliable and customer-focused Support Response Specialist to respond to customer inquiries, resolve issues, and provide timely assistance through email, chat, phone, and other support channels.

• Respond promptly and professionally to customer inquiries and support requests.
• Provide accurate information about products, services, and company policies.
• Resolve basic customer issues and escalate complex cases when necessary.
• Follow up on outstanding customer requests.
• Record and update customer information and support tickets.
• Handle complaints professionally and maintain a positive customer experience.
• Work with other departments to resolve customer issues.
• Maintain confidentiality of customer information.
• Meet response-time and customer-service targets.

• High school diploma or equivalent; additional qualifications are an advantage.
• Previous customer service or support experience is preferred.
• Good written and verbal communication skills.
• Basic computer and internet skills.
• Strong problem-solving and organizational abilities.
• Ability to multitask and work under pressure.
• Professional, patient, and customer-focused attitude.

• Customer service
• Communication
• Problem-solving
• Computer literacy
• Time management
• Attention to detail
• Teamwork

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

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