Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a payment solutions team supporting patients with medical claim-related questions in Clearwater, Florida. This is a Contract to permanent position focused on delivering compassionate, detail-oriented service while guiding customers through denied hospital claims and available payment arrangements. The ideal candidate is comfortable handling a high volume of phone interactions and can communicate clearly with individuals navigating sensitive billing situations.

Responsibilities:

• Manage incoming and outgoing phone conversations with customers regarding medical claim and billing matters.

• Explain denied hospital claims in a clear, respectful manner and answer related questions effectively.

• Help customers review payment plan options and support them in taking steps toward resolving outstanding balances.

• Document customer interactions accurately and complete required order entry or account updates in internal systems.

• Provide timely follow-up to customers to keep claim payment discussions moving forward.

• Deliver a high standard of service in a call center environment while balancing empathy, accuracy, and efficiency.

• Communicate complex payment information in a way that is easy for customers to understand.

• Participate in a half-day working interview as part of the hiring process.

• Previous experience in customer service, preferably in a call center or phone-based support setting.
• Ability to handle both inbound and outbound calls with confidence and professionalism.
• Strong communication skills with the ability to discuss sensitive medical payment topics clearly.
• Experience with order entry, account documentation, or related administrative support tasks.
• Background in insurance or healthcare-related customer support is preferred.
• Spanish language skills are a plus.
• Comfortable working in a business casual environment and adapting to a fast-paced team setting.