Deskside Support Technician
Insight Global
Deskside Support TechnicianInsight Global is seeking 2 Deskside Support Technicians to assist with a large-scale laptop migration project. These resources will work directly with end users to deploy new devices, complete workstation refreshes, troubleshoot technical issues, and provide exceptional customer support throughout the migration lifecycle. This is an excellent opportunity for candidates who enjoy hands-on support work in a fast-paced enterprise environment.Required Skills & Experience:3+ years of Deskside Support experienceEnterprise Windows support experienceLaptop deployment and migration experienceStrong end-user support and communication skillsHardware troubleshooting and break/fix supportExperience with Microsoft 365Familiarity with Active DirectoryExperience working within a ticketing system (ServiceNow preferred)Nice to Have Skills & Experience:Large-scale migration or refresh project experienceIntune and Autopilot exposureAsset management experienceEnterprise environment experience supporting 500+ usersTechnical certifications (CompTIA A+, Microsoft certifications, etc.)Support laptop refresh and migration activities. Deploy, configure, and validate new laptops. Troubleshoot hardware and software issues. Provide deskside support during migration waves. Schedule and communicate with end users. Support printers, docks, monitors, and mobile peripherals. Escalate issues to Infrastructure teams when necessary. Track assets and document activities in ServiceNow.
Vacancy posted 4 days ago
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