Child Support Specialist I/II

Summary This Classification is scheduled to receive a 5% COLA effective July 2027. This recruitment will be limited to the first 50 applicants. The recruitment will close upon receiving applications. Bi-lingual in Spanish is highly desired. This recruitment is for level I. The salary range for level I is $1,672.00 - $2,240.80 biweekly ($20.90 - $28.01 per hour). A training and experience evaluation may be utilized to determine an applicant's ranking among qualified candidates. Based upon information provided in this application including responses to supplemental questions, an applicant's education, training and experience (full-time equivalent) may be evaluated. Applicants should provide thoughtful and thorough responses to supplemental questions as they play an important role in this recruitment process. All qualifying work experience that is described or included in responses to supplemental questions MUST also be included and detailed in the "Work Experience" section of this application. "See Resume" is not an acceptable response for any supplemental question. FLSA: Non-Exempt DEFINITION Under close or general supervision, performs assigned duties as child support services case management team member; establishes paternity and child support orders; locates and interviews parents and other parties concerning case; prepares legal documents; determines non-custodial parents’ ability to pay and collects ordered amounts; performs comprehensive duties as child support services case management team member; searches and locates non-custodial parents and assets; interviews parents and other parties concerning case; prepares legal documents. Positions within this classification may be assigned to work in the Regional Call Center or Case Management Division. SUPERVISION RECEIVED AND EXERCISED Receives close supervision (Child Support Specialist I) or general supervision (Child Support Specialist II) from assigned supervisory or management personnel. Exercises no direct supervision over staff. CLASS CHARACTERISTICS Child Support Specialist I: This is an entry level classification in the Child Support Specialist series; reports to Child Support Specialist Supervisor or designee. Positions at this level usually perform most of the duties required of the positions at the II-level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Child Support Specialist II: This is the journey level classification in the Child Support Specialist series; reports to Child Support Specialist Supervisor. Positions at this level are distinguished from the I-level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Senior Child Support Specialist in that the latter performs the more complex work assigned to the series and serves in a lead capacity over Child Support Specialist I or II staff. Positions in the Child Support Specialist class series are flexibly staffed; positions at the II-level may be filled by advancement from the I-level; progression to the II-level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the II-level. Essential Job Functions EXAMPLES OF TYPICAL JOB FUNCTIONS Typical functions may include any of the following tasks, knowledge, abilities, and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. Some duties, knowledge, skills, and abilities may be performed in a learning capacity for entry-level (I Level) positions. When Assigned To The Regional Call Center Acts as the first public contact person for callers and/or visitors which may include custodial parents, non-custodial parents, staff, attorneys, employers, agencies and others acting on behalf of families and children. Determines the nature of the call or visit and identifies and communicates an appropriate solution or response. Refers unresolved questions to appropriate staff or agencies as appropriate. Verifies existing case data on the automated system to ensure correct case processing. Explains action or non-action on the caller's case. Documents the caller's/visitor inquiry and response according to defined procedures. De-escalate interactions with upset callers to resolve the caller's concern. Updates information in case management system, generates documents and completes appropriate follow-up work. Confers with state, county, government and other private agencies regarding child support cases. Provides limited on the job training. Develops brochures, flyers and other documents using appropriate software. Maintains individual and team training records for required training; organizes and maintains the Training Library; copies and compiles materials for training. Performs related duties as assigned. When Assigned To Case Management Enforces court orders for collection of child support and health benefits; collects child support. Generates and processes child support cases; establishes paternity and child support orders. Locates non-custodial parents; utilizes a variety of sources successfully complete search efforts. Interviews custodial parents, non-custodial parents, witnesses and other parties to obtain and verify information regarding the case. Communicates and explains child support laws and regulations; assists parties in the completion of forms; searches files and other documents for relevant information. Coordinates paternity process; initiates actions to adjudicate paternity; obtains orders; researches and evaluates financial status of both parties. Corresponds with a variety of government and private agencies regarding paternity issues; confers with Attorneys, case managers, legal secretaries and supervisors. Assists in coordinating outreach events; produces materials for use at outreach events and child support functions; files and photocopies outreach materials. Initiates legal action to adjudicate paternity; obtains orders and evaluates financial status of both parties. Performs case maintenance functions; organizes files; mails correspondence; reviews case information and provides status; assures integrity of data; generates and processes a variety of legal documents to include summons, complaint and other related materials; compiles and analyzes statistics. Performs quality control of child support cases; reviews documentation for accuracy; verifies computer data for reliability; makes corrections as required. Reviews case referrals; screens information for accuracy; requests required documents; verifies and validates computations; negotiates agreement between parties; refers case to legal department if unable to reach agreement. Obtains and analyzes relevant case information; reviews calculation of support for a fair and accurate order; produces wage and health assignments; makes adjustments to correct disbursements and charges discovered during audit. Confers with state, county, government and other private agencies regarding child support cases. Provides limited on the job training. Develops brochures, flyers and other documents using appropriate software. Maintains individual and team training records for required training; organizes and maintains the Training Library; copies and compiles materials for training. Conducts child support educational presentations; coordinates with community based groups, local media and others in planning, developing and presenting a variety of programs to include outreach, public awareness and educational programs. Adheres to the standards of the Privacy Act of 1974, {U.S.C. 552A} as amended; maintains and enforces all aspects of confidentiality of client information. Performs related duties as assigned. Minimum Qualifications Knowledge of: The principles and processes for providing customer services including needs assessment, meeting quality standards for services, and customer satisfaction. The techniques for dealing with challenging/difficult situations with the public, over the telephone and/or in person. The principles and practices of case management and case flow in child support. The principles and practices of project management. City, county, state and federal statutes, rules, ordinances, codes and regulations. County and department policies and procedures. The principles and practices of file and records management. The principles and practices of bookkeeping and accounting. The legislative process. Court process and legal terminology. Ability To Listen and understand information and ideas presented by callers and/or visitors. Deal tactfully and effectively with callers and visitors under circumstances that may be difficult or challenging. Operate a multi-line telephone system. Operate in a multi-task environment. Communicate effectively orally and in writing. Interact with people of different social, economic and ethnic backgrounds. Read, understand, interpret and apply relevant city, county, state and federal statutes, rules, ordinances, codes and regulations. Assess and prioritize multiple tasks, projects and demands. Work within deadlines to complete projects and assignments. Assess, analyze, identify and recommend solutions to problems. Establish and maintain effective working relations with co-workers, other county employees and representatives from other city, county, state and/or federal agencies. Operate a personal computer utilizing a variety of standard software. Education And Experience Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to completion of the twelfth (12th) grade; andChild Support Specialist I: One (1) year full-time clerical or customer service experience. Child Support Specialist II: Two (2) years full-time clerical experience in a social services or legal agency or two (2) years interviewing clients or assessing ability to pay in the collections of debt; or one (1) year experience as a Child Support Specialist I in the Butte County Department of Child Support Services. Certifications And Licenses A position assigned to this class may require possession of a valid California Driver's License. Environmental Factors and Conditions/Physical Requirements PHYSICAL DEMANDS Work is performed in an office environment, and involves potential for exposure to uncooperative and irate clients. May be required to lift and carry items weighing up to 30 pounds. WORKING CONDITIONS Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. EQUIPMENT AND TOOLS UTILIZED Standard equipment includes motor vehicle, personal computer and standard office equipment. Disaster Service Worker All Butte County employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker related training as assigned, and to return to work as ordered in the event of an emergency. Teamsters-General Unit Benefits Summary Public Safety Dispatcher Pay POST Dispatcher Certificate: 2.5% Communication Training Officer, 3.5% Intermediate, 4.5% Advanced. Salary Step Increases The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% may be given annually until the top of the salary range has been attained. Longevity Pay: 2.5% at 10 years, 2.5% at 15 years, 2.5% at 20 years, for a total 7.5% after 20 years of service. Boot Allowance Members of this Unit shall be eligible for a work boot/footwear reimbursement up to $275.00 annually. For eligible classifications only. This reimbursement shall be for the purchase, maintenance and/or repair of safety boots/shoes authorized by the Department Head. Holidays 13 paid holidays per year. Vacation 0-4.99 years: 15 days/yr.; 5-9.99 years: 20 days/yr.; 10-19.99 years: 25 days/yr.; 20+ years: 27 days/yr. Sick Leave 96 hours of sick leave are earned each year with no maximum accrual. Bereavement Leave Maximum of 40 hours for each occurrence in the immediate family. Health Plan Including Dental Insurance And Vision Insurance Coverage under the Butte County Health Plan is for employees and their eligible dependents. Depending upon the plan selected by the employee, the County contributes a substantial amount of the total cost of the complete health package, which consists of medical, vision, and dental insurance. Currently, the amount the County contributes for family coverage is $1342.00/month. For those employees who have health coverage from other sources, and who elect to not participate in the Butte County Health Plan, the County offers a monthly taxable Cash-Back allowance. The current of the taxable Cash-Back allowance is $550.00 per month (prorated for less than fulltime employees). Life Insurance The County provides $25,000 in life insurance with additional coverage available at a minimal cost. Retirement The County is in the Public Employees' Retirement System (CalPERS) coordinated with Social Security. "Classic Members"- 2% @ 55. Final compensation based on Single Highest Year. Employee responsible for full 7% employee share effective 1/1/2013. "New Members" to PERS- 2% @ 62. Final compensation based on Highest Three-Year Average. Employee responsible for one half (1/2) the normal cost of the CalPERS Pension. New Member is defined by law (PEPRA) as an "1) individual who has never been a member of any public retirement system prior to 1/1/2013 or 2) An individual who becomes a member of a public retirement system for the first time on or after January 1, 2013, and who was previously a member of a public retirement system, but who was not subject to reciprocity. or 3) An individual who was an active member in a public retirement system and who, after a break in service of more than six months, returned to active membership in that system with a new employer. Deferred Compensation The County offers a 457 Deferred Compensation program. Deposits into this plan are strictly voluntary and are made through a payroll deduction on a tax-deferred basis. The County does not make contributions to the employees' Deferred Compensation accounts. Disability Insurance For short-term disability, the County participates in California State Disability Insurance (SDI) fund. County employees are also covered by an employee-paid long-term disability program. The long-term disability insurance benefit is 60% of the disabled employee's biweekly wage. Flexible Spending Program County employees can elect to participate in a Flexible Spending Program. This program allows employees to use pre-tax dollars to pay for certain health care and/or dependent care expenses. In addition, employees can choose to have their portion of the monthly Health Plan premium withheld from their checks on a pre-tax basis as well. Generally, employees who participate in the Flexible Spending Program have less taxes withheld for their payroll checks than if they had elected not to do so. Tuition Reimbursement Up to $500/year. Employee Assistance Program (EAP) The County of Butte provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services. Refer to specific labor agreements (Teamsters-General) for additional benefit information. BUTTE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER Any information on this page or links is subject to change without notice. Butte County Human Resources Department 3 County Center Drive, Oroville, CA 95965 View phone number on click.appcast.io Comments, please email: View email address on click.appcast.io #J-18808-Ljbffr