Print Services Specialist

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off

Print Services Specialist — AlphaGraphics Kansas City

AlphaGraphics Kansas City provides printing, design, and shipping solutions to businesses and organizations across the metro. We're a small, fast-paced team looking for a full-time Print Services Specialist who owns the customer relationship from first contact through final invoice — not just the front counter.

You'll be the first voice customers hear, and the one making sure everyone — clients and the production team alike — has what they need to get the job done right.

What you'll do:

Day one, this role owns:

• Greeting and helping every customer — phone, email, and in person — including monitoring the store inbox and answering calls
• Taking complete, accurate messages and passing along customer details from calls and conversations so nothing gets lost between the front desk and the team
• Processing inquiries, pickup and payment at the front counter
• Processing payments and running an accurate daily closeout
• Managing customer artwork files and staying on top of daily customer requests and inquiries
• Quality checks on print jobs and keeping job ticket filing current
• Learning AlphaGraphics' products, services, and pricing well enough to answer customer questions confidently

As you grow into the role, you'll take on:

• Handling customer complaints and knowing when to loop in management
• Building simple estimates and, eventually, sign estimates
• Quality checks on more complex projects
• Backup coverage during holidays and illness

What we're looking for:

• Comfort with numbers — you'll be balancing a daily closeout from day one
• Customer service experience, ideally somewhere you followed a request through to completion, not just handled a transaction
• Strong written and verbal communication
• Reliability and a steady schedule so client deadlines are met
• Experience in printing, or a real interest in learning the trade and growing into estimating and quality control over time

What we offer:

• Hands-on experience in printing, signs, and marketing
• Coaching and feedback from a team that wants you to succeed
• A friendly, collaborative work environment
• Health insurance and HSA
• Paid time off
• Monday–Friday, 8-hour day shift — no nights or weekends