Customer Advisor
$23.6 per hourCarMax
6004 - Des Moines - 10315 Hickman Rd, Urbandale, Iowa, 50322
CarMax, the way your career should be!Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled technicians, you'll ensure transparency and trust throughout the service and repair process. This position is perfect for individuals who thrive in a fast-paced, customer-focused environment and want to grow their career with a Fortune 100 Best Company to Work For®. Why CarMax? At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you're advancing your career or growing your skillset, we are here to drive you forward. Role Responsibilities
- Deliver outstanding customer service by greeting all service customers warmly and professionally.
- Manage service communications by assisting with incoming calls and providing timely updates on vehicle status.
- Create and process repair orders accurately, ensuring proper routing to technicians, and review and finalize repair documentation for accuracy before invoicing
- Consult with customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
- Handle service payments and cash management with precision and integrity.
- Balance multiple priorities in a high-energy environment while ensuring customer concerns are resolved promptly.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
- Exceptional communication and interpersonal skills, both in person and over the phone.
- Strong customer service focus, consistently providing an iconic customer experience.
- Ability to read, interpret, and maintain accurate records using intermediate computer skills.
- Collaborative mindset to work effectively across departments.
- Comfortable performing multiple tasks in a fast-paced, dynamic setting.
- Ability to stand or walk for extended periods and work flexible shifts, including nights, weekends, and holidays.
- Commitment to safety standards and compliance, including proper use of PPE and adherence to CarMax policies.
- To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Advisor in Urbandale, IA vacancy
- ...program and fair and honest values, we're here to help you reach every milestone. What you'll do As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by...SuggestedFull timePart timeFlexible hoursAfternoon shift
- ...Premium Velocity Auto Pva / Jiffy Lube Hiring We are seeking dependable, growth-minded Customer Service Advisor with strong communication and customer service skills. Ideal candidates can build rapport, explain products confidently, and excel in fast-paced, team-...SuggestedFull timeLocal area
- ...Customer Service Advisor/Lube Technician Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get...SuggestedFull timeTemporary workLocal areaImmediate startFlexible hours
$28 - $36 per hour
About the job Office Administration Work - Support Assistant Office Administration Work - Support Assistant - Remote Pay: $28.00 - $36.00 per hour Part-time or Full-time About the Role We are currently seeking organized and dependable individuals...SuggestedHourly payFull timePart timeWork at officeRemote workWork from home$35.09k - $65.79k
...Can Expect In This Role Communicate verbally with policy owners, agents, third parties and internal support departments regarding customer needs. Approach all interactions with the customer at the forefront, using the corporate shared values as the guide. What You’ll Do...SuggestedFlexible hours$14 per hour
...Customer Results Specialist Department: 5SN Urbandale Employment Type: Full Time Location: IA-Urbandale Reporting To: Store Manager Compensation: $14.00 / hour Description Looking for a career that fuels your passion for health and fitness? Help...Full time- ...About the job Client Services Representative Overview We are hiring a Customer Relations Specialist to support clients with travel planning and booking services. In this role, you will assist clients in exploring travel options, coordinating reservations...Remote workFlexible hours
$21 - $23 per hour
...level of profit margin. The position provides consistent support and account management to Store Owners, Managers, Distributors and Customers. The focus is on building and maintaining a positive profitable relationship with your store owners, managers, distributors and...Contract workTemporary work$30k - $48k
...Customer Technical SpecialistsPeraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/Transportation Security Administration (TSA) customer at airports across the U.S. The primary duties are to provide IT related operational...Contract workWork at officeRemote workLong distanceShift work$15 - $32.31 per hour
Sales Call Center Representative I We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose...Hourly payFull timeTraineeshipWork experience placementRemote workMonday to Friday$750 per week
...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences.Role Overview:We are welcoming participants from all backgrounds, including anyone looking for administrative...Part timeCasual workRemote workFlexible hours- ...Job Title: Customer Support Representative Industry: Heavy Machine Manufacturing Location: Johnston, IA 50131 Shift: • Core Hours: 8:00 AM - 4:30 PM CST • Must be available to work within 7:00 AM - 6:00 PM • Weekend hours required on...Work from homeMonday to FridayShift workWeekend work
- ...Customer Support Representative II PRIMARY RESPONSIBILITIES & DUTIES: The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer...Work experience placementWork at officeMonday to FridayShift work
- ...Job title : Customer Support Representative II Client : Heavy Machine Manufacturing Company Duration : 3 yrs Location : Johnston, IA 50131 Shift : Training will take place M-F, 8am-4:30pm and will consist of 2-3 weeks classroom,...Work experience placementShift workWeekend work
$20.75 - $24.95 per hour
...different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one - from leadership and from your team. A job with Saia is packed...Hourly payWork at officeLocal area- ...Job Title: Customer Support Representative Client: Heavy Machine Manufacturing Company Duration: 24 months with possible extension Location: Johnston, IA 50131 Shift: MonFri, 7:00 AM7:00 PM CST ,Must be able to work any 8-hour shift within operating hours , On-site: 5...Shift workDay shift
- ...America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...Start working todayLocal areaRemote work
- ...Benefits: Free uniforms Opportunity for advancement Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating...Full timeTemporary workPart timeLocal areaShift work
$17.31 per hour
Transcom in the United States is hiring a Technical and Customer Experience Advisor to support customers remotely. You will handle high-volume inbound calls, troubleshoot simple tech issues, and guide users through account services and device questions. This full-time,...Remote jobHourly payFull timeWork from homeHome office- ...Customer Service Specialist Job Locations US-IA-Des Moines ID 2026-34907 Category Customer Service/Support Overview Ferrellgas was recently recognized by Newsweek as one of America's Most Trustworthy Companies for 2025 - and...Permanent employmentFull timeContract workTemporary workLive inCurrently hiringWork at officeLocal areaWork visaFlexible hours
- ...We're looking for a Customer Service Specialist to support plan members as they create important legal and estate planning documents. In this role, you'll guide members through digital tools, answer questions, and help ensure a smooth, positive experience from start to...Work at office
$11 - $13 per hour
...Full-time Compensation: USD 11 - USD 13 - hourly Company Description Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail...Hourly payFull timeFlexible hours- ...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage...Contract workPart timeLocal area
- ...rates & team bonus ~ Get Paid Early! * Additional terms and conditions apply. At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style...Hourly payPart timeWeekend workWeekday work
$18 - $19 per hour
...Fraud & Claims Operations Representative 2 Position: Fraud & Claims Operations Representative 2 (Customer Service Representative) Industry: Banking/Financial Services Job duration: 6 months (Possible Extension/Conversion) Location: Des Moines, IA 50309 (On...Temporary workRemote workMonday to Friday$22 per hour
...Des Moines, IA Full time R263301 Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling...Hourly payFull timeMonday to FridayFlexible hoursShift workNight shift- ...Job Description Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and...Work experience placementSeasonal workLocal areaFlexible hoursShift workAfternoon shift
- ...Job Title: Customer Support Representative II Client: Heavy Machine Manufacturing Company Location: Johnston, IA 50131 Duration: 12 Months Regular Shift: MondayFriday | 7:00 AM 6:00 PM CST Saturday | 8:00 AM 12:00 PM CST Training: 8:00 AM 4:30 PM CST | Approximately 6...Shift work
- ...agencies, broker-dealers, and uplines supporting life insurance and annuity business. This role is responsible for providing exceptional customer service through inbound call handling, producer support, licensing and commission assistance, Agent Portal support, and contract...Contract workH1b
$20 - $23 per hour
...Are you passionate about helping others and delivering exceptional customer service? We're looking for Customer Service Associates who are eager to serve as trusted partners for health insurance members, providers, and other stakeholders. In this role, you'...Hourly payWork at officeMonday to Friday
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Advisor. Be the first to apply!
Related searches
- customer service attendant Urbandale, IA
- airport customer experience specialist Urbandale, IA
- customer support associate Urbandale, IA
- customer service officer Urbandale, IA
- customer order specialist Urbandale, IA
- customer service representative csr Urbandale, IA
- customer relations representative Urbandale, IA
- customer relations specialist Urbandale, IA
- customer service representative Urbandale, IA
- part time customer service representative work from home Urbandale, IA

