Territory Manager

InStride Health is entering an exciting period of rapid growth as we continue expanding access to specialty pediatric anxiety and OCD care across the country. We are seeking a Territory Manager to support provider partnerships and referral growth across newly launched and emerging states , including but not limited to Texas, Florida, Georgia, North Carolina, New York, and Arizona.

This is a fully remote (work-from-home) position. All provider outreach, relationship management, presentations, and business development activities are conducted virtually using phone, email, video conferencing, webinars, and other digital engagement tools.

In this entry-level role, you will focus on the foundational execution of our growth strategy by identifying prospective referral partners, introducing them to InStride's mission, and providing high-touch support to existing referral sources. You will establish InStride's presence in developing markets by building meaningful provider relationships, educating referral partners on our evidence-based care model, and serving as a trusted virtual resource for healthcare professionals and community organizations. You will work under the guidance of senior growth leaders while collaborating cross-functionally to improve access to care for children, adolescents, young adults, and their families.

Responsibilities include, but are not limited to:

Outreach & Awareness

• Conduct daily virtual outreach via phone, email, and video meetings to pediatric practices, behavioral health providers, hospitals, schools, and community organizations to introduce InStride's services.
• Identify and engage prospective referral partners across assigned emerging markets.
• Build awareness of InStride's clinical model and referral process.

Relationship Support

• Maintain a consistent cadence of virtual meetings and follow-up with established referral partners.
• Serve as a trusted point of contact by ensuring providers have the educational materials, resources, and information they need to confidently refer families.
• Foster long-term provider relationships through proactive communication and responsiveness.

Presentations & Education

• Confidently deliver InStride's value proposition through virtual presentations to clinical staff, referral coordinators, schools, and community organizations.
• Facilitate webinars and other virtual educational events to increase awareness and engagement.

Virtual Market Development

• Support the growth of newly launched and emerging markets by identifying opportunities to expand provider relationships and referral networks.
• Gather market insights and share trends, challenges, and opportunities with internal stakeholders.

Data Management

• Maintain accurate records of outreach activities, provider interactions, referrals, and relationship status within our CRM.
• Track outreach activity and referral trends to support territory planning and performance.

Cross-Functional Collaboration

• Partner with the Clinical and Admissions teams to ensure a seamless referral experience and warm handoff for referred families.
• Collaborate with Marketing, Product, Engineering, and Client Success teams to improve the referral experience and support market growth.

Market Feedback

• Gather and communicate referral partner feedback to help improve provider experience, referral workflows, and InStride's solutions.
• Serve as the voice of providers within assigned emerging markets.

What You Need to Succeed in the Role

Experience: 1–3 years of experience in healthcare outreach, provider relations, business development, customer-facing healthcare roles, healthcare operations, or sales. Communication: High empathy and exceptional verbal and written communication skills. Comfortable building relationships virtually and presenting confidently to a variety of audiences. Passionate about creating meaningful connections and educating others.

• Strong follow-through skills with the ability to manage a high volume of outreach and maintain an organized CRM.

• Excellent time management and ability to prioritize competing responsibilities.

Growth Mindset

• Curious, coachable, and motivated to learn complex healthcare markets.
• Thrives in a fast-paced, collaborative, and mission-driven environment.

Location

• Must reside in one of InStride's newly launched or emerging states, including but not limited to, Texas, Florida, Georgia, North Carolina, New York, or Arizona.
• This is a fully remote position with no routine travel required.

Tech Savvy: Comfortable learning and utilizing CRM platforms, video conferencing technology, Microsoft Office, Google Workspace, and reporting dashboards.