Customer Service Representative - Bilingual Spanish, Healthcare

Location: On-site in Phoenix, AZStarting Pay: $19.16/hr. plus potential bonus opportunitiesSchedule: Limited-Service Full-Time positions availableSite Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiterEvening and night shifts are highly preferred, with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.Make a Difference and Empower People to Navigate Healthcare with ConfidenceAre you bilingual and passionate about helping others? Maximus is hiring Bilingual (English/Spanish) Customer Service Representatives (CSRs) to provide compassionate, reliable support to individuals navigating healthcare programs. If you’re dedicated, service-minded, and ready to grow, we want you on our team. You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.Pay & BenefitsWe provide a competitive package designed to support your success both inside and outside work:Competitive Compensation: $19.16/hr. base pay + 10% shift differential. Potential to earn additional bonus incentives for eligible employees increasing overall compensationComprehensive Insurance Coverage: Company-paid medical coverageTuition Reimbursement: Support for ongoing education and development- Future Planning: 401(k) with company matchPaid Time Off Package: Paid time off, sick leave & 11 paid holidaysMaximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programsWork/Life Balance Support: Flexible schedules that meet your lifestyleCareer Growth: A supportive environment with development and promotional opportunitiesMeaningful Work with Impact: No cold calls, sales, or collections involved!*Eligibility requirements apply, ask your recruiter for more detailsEssential Duties and Responsibilities:Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).Calls are basic and routine.Uses computerized system for tracking, information gathering, and/or troubleshooting.Provides feedback when needed, provide input on call trends, processes, procedures, and training.May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responsesFollow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rulesUtilize standard technology such as telephone, e-mail, and web browser to perform job dutiesAssist caller(s) with filling out online applications and submitting electronically to plan provider for processingComplete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the callerRefer calls as required to CSR LeadMaintain up-to-date knowledge of client regulations and policiesReport problems that occur via the online system so they can be addressed by the appropriate partiesMinimum Requirements:High School diploma or equivalent with 6 months of customer service experience.Must be fluent in English and specified secondary language.Must be able to speak and read Spanish fluentlyAbility to work within established turnaround timesMust have excellent interpersonal skills and the ability to organize simultaneous tasksAbility to work as a member of a teamRegular and predictable attendance is requiredMust participate and certify in internal CCO training to begin this role.Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.May be required to work overtime and scheduled holidays.Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.Pay: $19.16 per hourWork Location: In person #J-18808-Ljbffr Maximus